Question

【題目】閱讀D篇，根據(jù)短文內(nèi)容，將下面方框中的句子還原到文章當(dāng)中，使短文內(nèi)容完整。

請將答案編號涂卡。

Complain(抱怨) Politely

Not everything goes the way you want it to. You may go to a restaurant and order a nice meal. But your order is wrong or not cooked properly. You may buy a product that breaks the next day.

【1】However, if you speak angrily to people, they will become defensive(自衛(wèi)的). Then they are less likely to help you. A more effective (有效的)way to get what you want is to stay calm.

Use polite language and a friendly tone of voice. Start with phrases such as, " I'm sorry to bother you, but. "or" Excuse me, but could you.?" For example, "I'm sorry to bother you, but I ordered potato soup, not vegetable, "Phrasing your complaint as a question also helps. 【2】Could you help me? I just bought this phone case yesterday, but it's cracked.”

【3】There is no faster way to make someone defensive than by blaming them. Use

the phrase.“ I know this isn't your fault, but…”or“There has been a misunderstanding.” 【4】Blaming people isn’t as important as getting a problem fixed!

There are honest mistakes, but at times someone may try to take advantage of you. In that case, don’t say "Hey! You're trying to cheat me! "Instead, use the phrase, "I understood that.." For example. "I understood that the service charge was included in the price. Then give the person a chance to answer.

If you don't get what you want with polite conversation, ask to speak to a manager or supervisor. 【5】.

A. When trying to comet a problem, don’t blame (責(zé)備)the person you re talking to.

B. People like to be asked rather than told!

C. But usually, you'll find that polite words and a smile will resolve a situation.

D. These kinds of experiences make you want to complain.

E. These phrases let people know you are only angry at the situation

Answer 1

【答案】

【1】D

【2】B

【3】A

【4】E

【5】C

【解析】本文介紹了沒有禮貌的抱怨不會解決問題，要使用禮貌的語言和友好的語調(diào)來解決遇到的問題。

【1】根據(jù)短文的第一段But your order is wrong or not cooked properly. You may buy a product that breaks the next day.可知，訂單錯了或烹飪的不好吃。你購買的產(chǎn)品，次日壞了。這些都是發(fā)牢騷的原因。因此D. These kinds of experiences make you want to complain. 這些事情都會讓你想抱怨，想發(fā)牢騷。因此本題選D。

【2】根據(jù)下文的句子Could you help me? I just bought this phone case yesterday, but it's cracked.可知，Could you help me? 是舉例說明。怎樣才是有禮貌的請求，而不是無禮貌的告知。因此上句應(yīng)該用People like to be asked rather than told! 人們喜歡被有禮貌要求而不是無禮貌的被告知！故選B。

【3】本題可以根據(jù)同一詞復(fù)現(xiàn)來做。在下文的句子中There is no faster way to make someone defensive than by blaming them.有blaming(責(zé)備)，那么選項中也應(yīng)該有blame (責(zé)備)出現(xiàn)。所以選項A正確。

【4】根據(jù)上文的句子I know this isn't your fault, but…” or “There has been a misunderstanding.”可知，說這些話，是針對某一種場合，或就某一件事情感到憤怒。我們的目的是解決問題。故選E。

【5】根據(jù)選項可知，只剩下C了。那么我們來看看上句的意思是，如果你不想禮貌地交談而得到你想要的東西，那么就找一位經(jīng)理或主管來說事。句子But usually, you'll find that polite words and a smile will resolve a situation.中的but在這里表示轉(zhuǎn)折。引起另一個話題。句意，但是在通常情況下，你會發(fā)現(xiàn)用禮貌的語言和微笑會解決你遇到的問題。根本不用找經(jīng)理或主管。故本題選C。

這部分考題本是考查考生把握文章結(jié)構(gòu)和文章思路的能力，但實際上解答此類題是對句子或短語、語法搭配或語義搭配的綜合運用�？瞻滋幵谖闹械奈恢糜�3種，即段首、段中和段尾。根據(jù)英語短文的特點，主題句一般在段首或段尾，因而當(dāng)空白處在段首出現(xiàn)時，此處考查考生掌握和概括短落大意的能力；空白處出現(xiàn)在句中時，則考查考生把握上下文之間意義聯(lián)系的能力；空白處出現(xiàn)在段尾時，考查考生掌握和概括段落大意的能力，或是根據(jù)已讀材料進行推理和判斷的能力。

技巧點撥

解答補全短文題型時要注意：如果基礎(chǔ)較好，可以快速瀏覽一遍原文，但不要精讀;要注意選項的中心詞和句子第一個詞、填充處前后句子的大概意思和首尾詞;要認(rèn)真閱讀空白處前后段或句子，但不要閱讀其他段落;要注意代詞的線索功能，比如空格后有It或是this，

那么空格處一定有一個單數(shù)物體或事件，同時還要關(guān)注上下文語義的起承轉(zhuǎn)合等邏輯關(guān)系詞，比如轉(zhuǎn)折代表要尋找反義詞，原因要尋找合理的解釋等等。

解題時牢記下面的幾個原則：

就近原則——在文章空白處的上下文中尋找解題的線索;

時間原則——出現(xiàn)時間、年代等詞語時，要注意文章中的時間與選項中的時間的對應(yīng)關(guān)系;

代詞原則——因為指示代詞指代前面的內(nèi)容，所以一般不能作為段落的開頭;

重復(fù)原則——根據(jù)語義走向一致的原則，往往上下文有重復(fù)的詞是核心詞。