Question

【題目】閱讀理解
B
Thank you for spending time finishing this questionnaire. We are always trying to improve the service in our shops and we will thank you for what you tell us. The manager will use the results of these questionnaires to raise our standards.

Please tick one Please tick one Speed of service: Information given: Excellent √ Excellent Good Good √ Poor Poor Quality of sevice: Things you bought: Excellent Excellent √ Good √ Good Poor Poor How old are you? Underline one of these under 20 21-34 35-48 49-64 65+ Are you Male / Female? How often do you shop at Alec Electrics? Underline one of these once a month once every six months once a year Did you buy any of these things? Underline what you have bought Computer Mobile Phone Television DVD Player Camera CD Player Video Camera

（1）Who will use the completed questionnaire?
A.The manager
B.Shoppers
C.Teachers
D.Doctors
（2）This completed questionnaire shows that the speed of service is ________.
A.better than good
B.good
C.bad
D.terrible
（3）The person who answered the questionnaire had bought a __________.
A.computer
B.DVD player
C.camera
D.television
（4）What is the reason for asking customers to complete this questionnaire?
A.To encourage customers to shop at Alec Electrics
B.To make sure the customers get a good service
C.To give the public information about electrical things
D.To let shoppers complain about the things they have bought

Answer 1

【答案】
（1）A
（2）A
（3）D
（4）B
【解析】短文是一篇關(guān)于電器使用者的服務(wù)滿意度調(diào)查問卷。
（1）細(xì)節(jié)理解題。從The manager will use the results of these questionnaires to raise our standards (標(biāo)準(zhǔn)).可知選A。
（2）細(xì)節(jié)理解題。從表格中可知speed of service的選項是excellent，也就是優(yōu)秀的意思，故選A。
（3）細(xì)節(jié)理解題。從劃線部分可知female是女性，買的是television，故選D。
（4）主旨概括題。問卷調(diào)查的目的是為了提高服務(wù)，故選B。