Dear sir,

I ordered a skirt from you last month, but there are some problems with it. First, the color is not as green as it is shown on your website. I understand that the picture does not always show the real color, but it should nor be that different. Second, I asked for Size M because it is the size I usually wear. But your Size M is so small that I have to give it to my younger sister.

I think you should be more serious about your business.

Truly

Susan Rosen

Dear Ms. Rosen,

Thank you for telling us the problems with your order. We hope we can give you better service. We are sending you another skirt with this letter. It is Size L, and its green color is brighter than the one you had. We hope you like it.

Our office hours are 9:00 a.m.—5:00 p.m. Please call us if you have any more questions.

Yours truly

Victor Smith

1.Why did Susan Rosen write the letter?

A. To say sorry to her sister. B. To show the picture to Smith.

C. To tell her problem to a friend. D. To talk about what she bought.

2.What did Victor Smith do for Susan Rosen?

A. He helped her cancel the order. B. He sent her a new skirt.

C. He asked her to visit the office. D. He called her for another color.

1.D 2.B 【解析】試題本文是兩封信件，第一封是Susan Rosen講述對(duì)訂購的裙子不滿的地方，第二封是Victor Smith先生給予相對(duì)應(yīng)的解決方法和回復(fù)。 1.題意：Susan Rosen為什么寫這封信？考查細(xì)節(jié)理解題。根據(jù)第一封信中I ordered a skirt from you last month, but there are some problems w...
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