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①I(mǎi)n our lives, we sometimes say or do something that may hurt others. Then we need to apologize (道歉). Making an apology helps to improve an injured friendship.

②We are already familiar with some expressions for apologizing, such as " Excuse me" or "I'm sorry". There are also other ways to apologize, such as " Pardon" and "I apologize". When you have missed your friend's party, you might say, "I was really busy that day and

just couldn't make it. I sincerely apologize. " When you get angry with someone and realize you are wrong, you may say, "I am sorry. I apologize for my poor attitude. "

③When a person apologizes to you, it is necessary to reply politely. If the situation is necessary to reply politely, you might say "It's all right," or "Never mind. " If the situation is more serious and the person is really sincere, you might say, "I understand how you feel," or "We all make mistakes. "

Sometimes people apologize not for having done something wrong, but for the inconvenience they have caused. On the building under repair you may see signs reading, "We are rebuilding our store to serve you better. Please pardon our dust. " In the supermarket you may hear a salesperson say, "I'm sorry it has been sold out today. Would you please come tomorrow?"

⑤People sometimes are embarrassed to make an apology, because they do not want to lose face. Yet there are ways to make an "indirect apology". Making an apology on the phone is not a direct or very personal way of apologizing, but it is sometimes the best choice. If one is not so familiar with the other and they might feel there is a chance of unpleasantness, some " distance" is often safer and understandable.

Learning how to apologize is important in our life. We don't lose face when we apologize. Instead, we'd lose face if we never say sorry for our mistakes.

A. How to give an answer to an apology

B. The ways of making an apology

C. Why should we make an apology

D. How to avoid（避免） a face-to-face apology

1.Paragraph ①: __________

2.Paragraph ② : __________

3.Paragraph ③:__________

4.Paragraph ⑤: __________

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