Mrs. Marks bought a printer yesterday. She was h1. because she could print anything she wanted at any time. H2. , after about an hour, she was angry because she couldn’t print the color blue. All the other c3. printed fine, except (除了) blue, which was very unusual.

She d4. to call the after-sales service department (售后服務部) to help her solve the problem. David answered the phone. He t5. everything he could think of to help Mrs. Marks. He asked her to reinstall (重新安裝) the program, to reboot (重新啟動) the computer and to turn the printer on and off. N6. of these things helped.

After hours of trying, the problem s7. wasn’t solved. Finally, David asked Mrs. Marks if he could go to her h8. and try to solve the problem in person. Mrs. Marks agreed and t9. him her address (住址). When he arrived at her house, she showed him her computer and the printer. David u10. what the problem was right away. He told her, ＂From now on, print on white paper instead of blue!＂

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