I work as the reception (接待) manager at my hotel. A booking came in a few weeks ago with a note attached that the guest would be travelling with her ___father. They wanted to make the trip to Ireland as soon as possible. When ___ this note, I knew I would be the one to check them in. I decided to learn some basic____language.

I greeted the guest in my usual way, asking for the surname on the booking. Once I heard the name I____immediately who was standing in front of me. I had been learning for over two weeks how to say “Welcome to Ireland. My sign language is ____, but if you need anything during your stay just let me know and we will help you.”

I smiled at the father and daughter in front of me，turning to the father who I greeted in sign language and began the bit I had learned for him. The father smiled and was so____. Seeing his reaction was enough for me. It was so worth the last few weeks of learning basic sign language.

On check-out I ____wasn’t working, but they had left a gift for me with a note saying “Thank you very much for what you did on check-in. My father has been in amazing form since you checked us in and insisted we get you a _____ before we left. You have no idea how much this_____ to my father and me and we can’t thank you enough. You’ve made his trip very special with one simple gesture.”

They wrote a letter to the general manager, asking to give me a raise, which I really ____. I cried for 5 minutes when I came to work today to find this gift in my locker.

1.A. deaf B. blind C. forgetful D. silly

2.A. looking B. watching C. seeing D. hearing

3.A. body B. sign C. official D. foreign

4.A. greeted B. decided C. forgot D. realized

5.A. wonderful B. terrible C. serious D. helpful

6.A. kind B. tired C. polite D. happy

7.A. sadly B. easily C. finally D. successfully

8.A. job B. gift C. surprise D. chance

9.A. meant B. devoted C. gave D. owed

10.A. hated B. expected C. thanked D. suggested

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