Question

【題目】來自英國的Tom，上周參加了當?shù)啬陈眯猩缃M織的旅游服務，他很不滿意。所以，他想就此事給該旅行社寫一封投訴信。內容包括：

1.寫信目的； 2. 不滿之處 3. 表達期望。

注意: 1. 詞數(shù)不少于80；

2. 開頭和結尾已經(jīng)給出，不計入總詞數(shù)。

Dear sir,

My name is Tom, who is a customer of your travel agency.

_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours,

Tom

Answer 1

【答案】Dear Sir,

My name is Tom, who is a customer of your travel agency. I’m writing to express my dissatisfaction with the service of your travel agency.

First of all, during the trip the tour guide not only introduced too many activities at our own expense but also took us to so many different places to do shopping, which occupied much time. Besides, I don’t think the guide is competent enough because he had no good knowledge of the scenic spots and was rude to us. What’s worse, the food served tasted bad and the accommodation conditions were awful.

Hopefully, you can take my complaints into careful consideration and also take some measures to improve your service.

Yours sincerely,

Tom

【解析】

本篇書面表達屬于應用文，要求寫一封投訴信。

第一步：

審題：投訴信 對旅行服務社的服務不滿意，進行投訴

人稱：第三人稱

時態(tài)：一般過去時

結構：總分法，分三部分，第一部分說明寫信目的，第二部分說明對旅行社服務的不滿之處，第三部分表達期望。

要點：

1. 說明寫信目的：表達對旅行社服務的不滿

2. 說明對旅行社服務的不滿之處

①太多的自費活動，去多處購物，占用很多時間

②導游無法勝任，不了解景點，對游客無禮

③食物味道差，住宿條件差

3. 表達期望：希望仔細考慮你的投訴，采取措施改善服務

第二步：列提綱（重點詞匯、短語）

express dissatisfaction with；introduce；at one’s own expense；do shopping；occupy much time；competent；have no good knowledge of；the scenic spots；be rude to；taste bad；accommodation conditions；awful；complaint；take … into consideration；take measures；improve

第三步：連詞成句

(1)I’m writing to express my dissatisfaction with the service of your travel agency.

(2) The tour guide introduced too many activities at our own expense.

(3) The tour guide took us to so many different places to do shopping.

(4) This occupied much time.

(5) The guide is not competent enough.

(6) He had no good knowledge of the scenic spots.

(7) He was rude to us.

(8) The food served tasted bad.

(9) The accommodation conditions were awful.

(10) You can take my complaints into careful consideration.

(11) You can also take some measures to improve your service.

根據(jù)提示和關鍵詞進行遣詞造句，適當?shù)剡\用句型，注意時態(tài)和主謂一致問題。

第四步：連句成篇(銜接詞)

表示時間順序： first of all, to begin/start with , in the beginning

firstly.... secondly .... lastly / finally/in the end

表示并列或補充關系： what is more; besides, moreover, apart from;

in addition, as well as；not only…but(also), meanwhile, in the meantime, some...some…others

表示轉折對比關系：but, however, although, though, yet, while

on one hand…on the other hand ...,

表示因果關系：because, as, therefore, as a result, as a consequence, consequently, thus

連句成文，運用恰當?shù)你暯釉~進行句子之間的銜接與過渡，使句與句之間邏輯性更強、

段與段之間結構清晰。