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A．a(chǎn)part from B．a(chǎn)s well asC．in addition toD．because of

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科目：高中英語 來源：2010-2011年遼寧省大連二十三中學(xué)高二期末測試英語試卷 題型：閱讀理解

Dear Economist,
My newly-wedded wife and I are deeply in love．There is, however, one issue that threatens the happiness of our marriage．I absolutely insist on shopping at Walmart．My wife, meanwhile, would rather avoid Walmart at all costs．
　　I have recently tried to convince her that not only does Walmart offer the lowest prices known to man, but that the chain is also a force for good―lower prices mean better standards of living for all consumers, increased global trade means a tighter-knit(緊密團(tuán)結(jié)的) international community, and efficient operations translate into higher productivity growth for the economy．My wife complains about poor labour policies, the “fact” that Walmart squeezes suppliers, and that it puts local shops out of business．
　　Who is right? Will our marriage survive?
Brian Gee
Dear Brian,
I have to agree with you about Walmart．Jason Furman, then an economist at New York University, now an adviser to President Obama, famously argued in 2005 that Walmart was unwittingly (不知不覺地) a progressive success story．The chain’s prices don’t much affect me (I prefer Whole Foods) but Furman estimated that they benefited low-and-middle-income Americans to the sum of around $250 billion a year．
　　Walmart does not pay much, so it may depress wages．Then again, it may increase wages by offering jobs to the otherwise-unemployed．Either way, the benefits of low prices to Walmart shoppers far outweigh any seemingly reasonable costs to Walmart employees．And while it is true that Walmart employees tend to be poor, the same is true of Walmart shoppers．
　　Armed with this information you can face your wife with confidence．You are sure to win the conversation．The divorce is likely to be more argued．
Economist
【小題1】What concerns Brian Gee so much that he wrote the letter?

A．His wife refuses to shop at Walmart．
B．They are faced with a divorce．
C．They can’t afford the costs of shopping at Walmart．
D．They are in conflict about shopping at Walmart．
【小題2】Brian Gee’s wife tends to hold the opinion that _________．
A．it is wrong for Walmart to depress its employees’ wages
B．consumers’ lives have improved thanks to Walmart
C．Walmart’s business operation increases productivity in economy
D．Walmart’s business increases global trade
【小題3】What can be inferred from the reply letter?
A．Some employees accept the low pay to keep the job．
B．Walmart appeals to only poor consumers and poor employees．
C．Employees suffer from Walmart’s low prices more than consumers．
D．Jason Furman, a New York University economist, spoke highly of Walmart．

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科目：高中英語 來源：2012屆河北省張家口市蔚縣一中高三高考預(yù)測英語試卷（帶解析） 題型：閱讀理解


There are four types of persons who go to work part-time. These include retirees who want a bit more income or socialization, parents who want to spend more time with their children, college and high school students and temporary agency workers who want more experience. Many people enjoy the advantages of working part-time, but benefits are rarely offered to part-time employees.
Most people are hoping for health insurance and retirement benefits when taking a job. Traditionally, companies only offer benefits to employees who work 30 hours or more a week. This is only a 25% reduction in hours, so it doesn’t free up a lot of time for the employee who needs part-time hours. Even when a part-timer is offered health benefits, he is rarely offered paid time off and retirement benefits. Dental benefits are almost never offered to part-time employees.
Many businesses hire part-time employees for the simple reason of saving money. If they work less than a certain number of hours, the employers don’t need to pay for benefits. There are companies, however, that are beginning to offer benefits to part-time employees. This includes benefits for health, paid time off and retirement plans. Some companies have begun to offer this in order to take in high quality, trained professionals who just want part-time hours. If a company wants a qualified employee, it will have to compete with other companies. People who may only want to work part-time may be forced to take a full-time job to get the benefits. Companies who offer benefits to part-timers have an advantage by offering more choices to their employees in terms of hours.
Conducting an Internet search is probably the quickest way to find companies that provide benefits for part-time employees. Many large corporations like Starbucks, Barnes & Noble and Whole Foods offer benefits to part-time employees among other things. Look for companies that offer a team approach to their employees. Employees are given choices and part of decision-making in the business. Businesses that allow employee input are more likely to offer benefits to part-timers.
【小題1】People prefer to work part-time mainly because they __________.

A．don’t want to spend more time on work
B．have so many household and social affairs
C．hope to have more money, time and experience
D．only expect to make more friends
【小題2】From the second paragraph we can learn that part-timers _______.
A．can enjoy as many benefits as full-timers
B．prefer retirement benefits to health insurance
C．often retire without enjoying any benefit
D．often enjoy fewer benefits than full-timers
【小題3】What’s the advantage of hiring part-time employees?
A．They don’t need the insurance.
B．They can save employers some money.
C．They have no choice but to work hard.
D．They can be also changed into full-timers.
【小題4】We can infer from the last paragraph that _________.
A．it’s easy to find companies providing benefits
B．companies not allowing employee input don’t offer any benefit to part-timers
C．Starbucks in England doesn’t provide benefits to full-timers
D．employees are often forced to choose their jobs

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科目：高中英語 來源：2014屆江西宜春上高二中高三上期第二次月考英語卷（解析版） 題型：閱讀理解

In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share.

It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people, and 80 percent of the people who feel their complaints are handled fairly will stay loyal.

    New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods.

“Many people do not like talking to machines,” says Dr. Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”

Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two); replacing a faulty product immediately; throwing in a gift voucher (購物禮卷) as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.

Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case).

Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems .

For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.

British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.

Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointment.

1.We can learn from Paragraph 2 that         .

A. complaining customers are hard to satisfy

B. unsatisfied customers receive better service

C. Satisfied customers catch more attention

D. well-treated customers promote business

2.The writer mentions “phone rage” (Paragraph 3) to show that________.

A. customers often use phones to express their anger

B. people still prefer to buy goods online

C. customer care becomes more demanding

D. customers rely on their phones to obtain services

3.What does the writer recommend to create delight?

A. Calling customers regularly           B. Giving a “thank you” note.

C. Delivering a quicker service                   D. Promising more gifts.

4.If a manager should show his empathy (Paragraph 6), what would he probably say?

A. “I know how upset you must be.”           B. “I appreciate your understanding.”

C. “I’m sorry for the delay.”                          D. “I know it’s our fault.”

5.Customer delight is important for airlines because________.

A. their telephone style remains unchanged

B. they are more likely to meet with complaints

C. the services cost them a lot of money

D. the policies can be applied to their staff

 

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科目：高中英語 來源：2012-2013學(xué)年山東省高三第二次模擬考試英語卷（解析版） 題型：其他題

閱讀下面短文并回答問題，然后將答案寫到答題卡相應(yīng)的位置上（請注意問題后的字?jǐn)?shù)要求。

    (1)Confidence is one's belief in their own abilities. Confident people rationally believe they are capable of doing things well and therefore aren't afraid to do those things or even try new things. Teens who are confident grow up to have a good sense of self and become happy adults. Parents can help teen build their confidence

    (2)throughout their adolescence by following these tips:

     Be trustworthy. Be there when your teen needs you. Provide a safe home environment and firm but fair discipline,which is a foundation that your teen's confidence can stand on.

    (3)Give your teen choices. One of the things that confidence helps teens do is making a decision, You can_____by offering them choices as often as possible. Learn more about decision-making and teens. Besides, model a positive attitude by handling everyday decisions with confidence.

    (4)Become your teen's biggest fan, whether it is in sports, your teen's other interests or in school, Do not use criticism when talking to your teen --- even if it is just sarcasm. it hurts more than helps and can place wedge between you and your teen, depleting their confidence.

    (5)Allow your teen to fail, do not fix their problems for them. If they need you to help talk the problem through, ask open ended questions so that they come to their own conclusions. Meanwhile, praise your tens when praise is due We know that too much praise is not good either, but due praise is necessary for your teen's self-confidence.

    (6)Spend time with your teen enjoying something they like to do, This is always a good time  to sit back and marvel at what a wonderful person they are becoming.

1.What is the main idea of the passage?

______________________________________________________________________________

2.Fill in the missing word in the third paragraph. (No more than 8 words)

______________________________________________________________________________

3. List three things that parents can do to make up their teens confidence

(l)___________(2)_____________(3)________________

4.Translate the underlined sentence in the second paragraph into Chinese.

______________________________________________________________________________

5.Is confidence important to teens?Why

______________________________________________________________________________

 

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科目：高中英語 來源：2013屆度遼寧省沈陽四校協(xié)作體高二上學(xué)期期中考試英語試題 題型：其他題

根據(jù)短文內(nèi)容，從短文后的選項(xiàng)中選出能填入空白處的最佳選項(xiàng)。選項(xiàng)中有兩項(xiàng)為多余選項(xiàng)。

※※注意：此題在答題卡上作答，如選E涂AD、如選F涂BD，如選G涂CD。

Getting your children to study can be a little like getting them to eat their vegetables.

_____1_____ Make a study time and have it at the same time every day. This will help your kid to learn to schedule their day and will give them a sense of control over how they spend their time.

Allow them to study in block of time, such as for half an hour with a five-minute break in the middle. _____2______ Ideal (理想的) study times are after dinner or right after school before dinner.

Never allow your children to study in front of the television, as that will encourage passive activity. ______3______

You will also need to help your kids find the right place to study. After you’ve set up a good study time for little learners,  set up a good place where they can get those creative juices flowing.

____4______Make sure there is a table or a desk and comfortable chair.

______5______This includes helping them out with their home work sometimes and being there for them with the answers to any questions. The input you give your children during study periods will help form a bond and help make studying enjoyable.

A.  Pick a place where your children can study properly.

B.  Hold them to the schedule they create for themselves.

C.  Finally , spend time with your kids when they are studying.

D.  Keep the atmosphere light and offer lots of encouragement, too.

E.  Instead, use TV as a treat or a reward when homework is completed.

F.  Try to stop this bad habit by offering some sort of reward.

G.One of the best ways to form good study habits for your kids is to design a schedule that they keep to.

 

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