【題目】Conflict Resolution(解決)

Conflict is a normal part of any healthy relationship. After all, two people can’t be expected to agree on everything all the time. 【1】

Conflicts may be resolved in positive or negative ways. When they’re handled in a positive way, they provide an opportunity to strengthen the bond. 【2】 The following is a practical five-step process for conflict resolution.

◆Agree that you disagree. Make clear the issue that is causing the disagreement. Answer the question “What is this disagreement about?”

◆Take turns talking and listening. Use talking and listening skills to have a conversation about the problem. 【3】 Each person should also have an opportunity to listen to the other person’s point of view.

◆Restate what you hear. Reflect what the other person says to figure out his or her thought and feelings.【4】

◆Come up with a solution. Think of ideas that may solve the problem. You both should agree on the solution you choose.

◆【5】 If you are unable or unwilling to reach a solution, contact an unbiased(無(wú)偏見(jiàn)的)person who can offer objective and practical suggestions.

A. Get outside help if you need it.

B. State your point of view to others.

C. Ask questions if you don’t understand.

D. But when mismanaged, they can damage a relationship.

E. Each person should have an opportunity to say what he thinks.

F. Learning how to resolve conflicts helps relationships run more smoothly.

G. And when handled in a respectful way, they contribute to the relationship.

【答案】

【1】F

【2】D

【3】E

【4】C

【5】A

【解析】本文就如何解決沖突介紹了解決沖突的五個(gè)步驟。

【1】F根據(jù)上文“沖突是任何健康關(guān)系的正常部分。畢竟，兩個(gè)人不能指望在任何時(shí)候所有事情上都達(dá)成一致�！痹俑鶕�(jù)下面內(nèi)容是如何解決沖突，故F項(xiàng)“學(xué)會(huì)如何解決沖突有助于關(guān)系更順暢地運(yùn)行�！背猩蠁⑾�，符合語(yǔ)境。conflicts是關(guān)鍵詞。

【2】D根據(jù)上句“當(dāng)他們以積極的方式被處理時(shí)，他們提供了加強(qiáng)關(guān)系的機(jī)會(huì)。”與段首句中的positive呼應(yīng)，D項(xiàng)“當(dāng)管理不善時(shí)，他們可以破壞關(guān)系�！迸c段首句中的negative呼應(yīng)，故選D。

【3】E根據(jù)下句“每個(gè)人也應(yīng)該有機(jī)會(huì)傾聽(tīng)對(duì)方的意見(jiàn)。”故上句的意思是“每個(gè)人都應(yīng)該有機(jī)會(huì)說(shuō)出自己的想法�！�故選E。Each person和also是關(guān)鍵詞。

【4】C根據(jù)上句“深思其他人所說(shuō)的話來(lái)理解他或她的想法和感受�！痹�根據(jù)本段小標(biāo)題Restate what you hear.（重申你所聽(tīng)到的）。故C項(xiàng)“如果你不明白就問(wèn)�！狈险Z(yǔ)境。

【5】A此空應(yīng)該是一個(gè)小標(biāo)題。根據(jù)本段后面內(nèi)容說(shuō)“如果你不能或不愿達(dá)成解決方案，聯(lián)系一個(gè)可以提供客觀和實(shí)際建議的無(wú)偏見(jiàn)的人�！惫蔄項(xiàng)“如果需要，可以尋求外部幫助。”符合本段內(nèi)容。

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