精英家教網 > 高中英語 > 題目詳情

Do you remember last summer, when angry travelers were urging the government to do something about airline customer service? Airlines  36  to improve, and they adopted (采用) new standards just before Christmas.  37  as another summer nears, plenty of  38  travelers don’t see much improvement in customer  39  overall.
This month, the Department of Transportation’s (DOT) office will publish its first critical  40  on whether airlines are  41  their promises. One survey suggests problems: the number of  42  to the DOT about the top 10 airlines in the first   43  rose 89% from a year ago .
Hit last summer by passenger complaints and the threat (威懾) of consumer-protection laws by the    44 _, 14 airlines  45  to adopt a set of basic customer-service standards called Customers First . The “12 promises” to passengers were introduced  46  a major effort to improve service. Since then, airlines have been redesigning websites , retraining employees and upgrading technology
Recently, DOT inspector general Kenneth Mead, at McCain’s request, sent 20 examiners to airports to     47  whether each airline is doing what it promised. Mead warns travelers shouldn’t  48  too much. Most of the promises are  49  better communication with customers , not problems with flights .
“Passengers should show more understanding to airlines about their  50  to better air service.” Spokeswoman Shelly Sassoon says. “And when  51  are made, it takes a long time for them to be noticed,” she says.
Now, the efforts may be working. During the first quarter, Delta had the second-lowest rate of complaints among the  52  10 carriers.  53 , its rate, along with other carriers’, is up from last year. McCain and other lawmakers say there may be a  54  to pass new consumer-protection  55 .

【小題1】
A．promised B．managed C．hoped D．refused
【小題2】
A．So B．But C．Merely D．Even
【小題3】
A．skilled B．experienced C．tired D．puzzled
【小題4】
A．flight B．opinion C．service D．travel
【小題5】
A．news B．information C．doubt D．article
【小題6】
A．honoring B．making C．giving D．improving
【小題7】
A．problems B．travelers C．passengers D．complaints
【小題8】
A．quarter B．yearC．month D．summer
【小題9】
A．customer B．company C．government D．public
【小題10】
A．wished B．agreedC．remembered D．failed
【小題11】
A．to B．for C．as D．by
【小題12】
A．explain B．discuss C．discover D．check
【小題13】
A．travel B．expect C．complain D．suggest
【小題14】
A．aimed at B．considered as C．joined to D．made from
【小題15】
A．difficulty B．situation C．reality D．efforts
【小題16】
A．suggestions B．rules C．decisions D．improvements
【小題17】
A．large B．first C．top D．bad
【小題18】
A．StillB．ThereforeC．Instead D．Meanwhile
【小題19】
A．possibility B．need C．chance D．use
【小題20】
A．examinations B．service C．laws D．reports


【小題1】A
【小題1】B
【小題1】B
【小題1】C
【小題1】D
【小題1】A
【小題1】D
【小題1】A
【小題1】C
【小題1】B
【小題1】C
【小題1】D
【小題1】B
【小題1】A
【小題1】D
【小題1】D
【小題1】C
【小題1】A
【小題1】B
【小題1】C

解析【小題1】原文提到航空公司采取了一系列措施，其中包括對乘客的十二項保證。因此可知航空公司在政府的要求下已答應改善服務。
【小題1】盡管他們采取了措施，但乘客們仍然沒有看到很多改善。
【小題1】experienced travelers此處意思為經常乘飛機出行的乘客。skilled有技能的；tired勞累的；puzzled感到迷惑的。結合常識可知，只有經常乘飛機的乘客才能體會出航空公司服務的改變。
【小題1】上文提到政府要求航空公司改善顧客服務。因此可知，航空公司應是在服務這一塊采取的措施。
【小題1】根據本句的謂語動詞publish可以得知答案。
【小題1】honor此處意思為履行，遵守。上文航空公司許諾改善服務，交通部門作為監(jiān)督主管部門看他們是否履行了自己做出的許諾。
【小題1】此處是拿今年顧客的投訴數量與去年的相比。
【小題1】最后一自然段對此處作了進一步的解釋，根據最后一段第二句話可知答案。quarter季度。
【小題1】法律應是由政府部門制定的。結合上文可知航空公司改善服務，一是由于顧客的抱怨；一是迫于政府的壓力。
【小題1】根據下文航空公司采取的措施可知他們同意改善服務.（wish to do希望做…… ; remember to do記著去做……；fail to do…沒有做……）。
【小題1】as作為。對乘客的幾項許諾應是為改善服務而做出的努力中的一部分
【小題1】交通部門派出20名工作人員應是去檢查航空公司是否履行了自己的許諾。
【小題1】此處選A、C、D三項不符常理。根據下一段的解釋可知，Mead是希望顧客不要對航空公司服務的改善寄予過高的期望。
【小題1】根據promises與better communication的關系可知答案。Be aimed at旨在……。
【小題1】上文多次提到了航空公司為改善服務采取的措施或做出的努力。
【小題1】聯(lián)系上一句可知，既然航空公司已經做出努力改善服務，就會有提高。只不過這個進步要很長一段時間才能被人注意到。
【小題1】根據第二段最后一句話可知答案。
【小題1】聯(lián)系上下文可知，去年顧客投訴的數量很多，航空公司采取了一些措施。盡管最好的十家航空公司的投訴率下降，可是加上其他的航空公司，投訴率與去年相比仍然是呈上升趨勢。
【小題1】因顧客的投訴率是上升趨勢，McCain 和其他立法者認為有必要通過一項新的顧客保護法。
【小題1】前文提到了保護顧客權益法，此處指再通過一項新的保護顧客權益法。

練習冊系列答案
相關習題

科目：高中英語 來源：蘭山區(qū)高考補習學校2007－2008學年度月考英語試卷 題型：050

閱讀理解

　　Going to sleep may seem pretty boring compared with all the fun things there are to do while you're awake．But there's a lot going on in your mind and body while you're tucked under those covers．

　　Sleep, in fact, is as important to your survival as eating and drinking．Sleep improves your mood, makes you a better athlete, and helps you remember and understand what you learned during the day．During sleep your temperature drops．Your heart rate slows．Down goes the pressure of the blood moving through your veins．A chemical that controls growth(called a hormone)surges into your bloodstream．Scientists think sleep restores energy and improves your immune(免疫)system．We know what happens while we're asleep because scientists study volunteers who sleep in laboratories．The sleepers are hooked up to machines that measure brain waves, eye movements and muscle activities．

　　Sleep is like a school day：it's divided into different periods, or stages．When you're awake, your brain waves fire rapidly．As you begin to relax and drift into the first stage of sleep, your brain produces slower-moving waves and you lose awareness of your surroundings．As you slide to deeper sleep, your body repairs itself from the normal wear and tear of daily life．Then, as you begin to drift back up to a lighter sleep, your mind becomes more alert(機警), and your dreams begin．You're in REM sleep．

　　REM was names far the“rapid eye movement' that happens while you're dreaming．During REM sleep, your eyes move back and forth behind your timed lids, as though you were washing a movie．During other stages, you might move at that in bed, but during REM sleep you're still．That's probably because if you could move, your body would act out your dreams．As you get closer to morning, you spend more time in REM than in deep sleep, so you dream more．Researchers know that during REM sleep the part of the brain that handles learning and thinking is very active．

　　Getting too little sleep can affect your personality．Experts recommend that children get at least nine hours d sleep a night．So sleep fight．

(1)

What does the word“recommend”in the last paragraph mean?

[　　]

A．

Suggest．

B．

Ask．

C．

Wish．

D．

Order

(2)

Sleep has many advantages except ________．

[　　]

A．

improving your mood

B．

making you strong

C．

helping you study

D．

practicing your eyes

(3)

During your sleep, ________．

①your body repairs itself from the normal wear and tear of daily life

②your brain produces slower-moving waves

③your dream begins

④you loose awareness of surroundings

Choose the right order：

[　　]

A．

①③②④

B．

②④①③

C．

④①③②

D．

④③①②

(4)

Suppose this is the course of your sleep, in which part of the course do you have dreams?

[　　]

A．

light sleep

B．

deep sleep

C．

light sleep

D．

the whole course

(5)

Which of the following is NOT right?

[　　]

A．

Hormone has something to do with your growth．

B．

You cannot move while you are in REM sleep, dreaming．

C．

The closer to morning, the more dreams you have．

D．

You may move around in your bed during your sleep．

查看答案和解析>>

科目：高中英語 來源： 題型：閱讀理解

Do you wake up every day feeling too tired, or even upset? If so, then a new alarm clock could be just for you．

   The clock, called SteepSmart, measures your sleep cycle, and waits ____（36） you to be in your lightest phase of sleep ____（37） rousing you．Its makers say that should ______（38） you wake up feeling refreshed every morning．As you sleep you pass____（39） a sequence of sleep states---light sleep, deep sleep and REM（rapid eye movement） sleep---that ____（40） approximately every 90 minutes．The point in that cycle at which you wake can ____（41） how you feel later, and may ____（42） have a greater impact than how much or little you have slept．Being roused during a light phase ____（43） you are more likely to wake up energetic．

     SleepSmart ____（44） the distinct pattern of brain waves _____（45） during each phase of sleep, via a headband equipped _____（46） electrodes and a microprocessor．This measures the electrical activity of the wearer’s brain, in much the ____（47） way as some machines used for medical and research ____（48）, and communicates wirelessly with a clock unit near the bed．You ____（49） the clock with the latest time at _____（50） you want to be wakened, and it _____（51） duly wakes you during the last light sleep phase before that．

     The _____（52） was invented by a group of students at Brown University in Rhode Island ____（53） a friend complained of waking up tired and performing poorly on a test．“_____（54） sleep-deprived people ourselves, we started thinking of _____（55） to do about it．” Says Eric Shashoua, a recent college graduate and now chief executive officer of Axon Sleep Research Laboratories, a company created by students to develop their idea．

A ．beside

A．upon

A．ensure

A．through

A．reveals

A．effect

A．already

A．means

A．removes

A．proceeded

A．by

A．familiar

A．findings

A．persevere

A．where

A．then

A．claim

A．once

A．Besides

A．what

       B．near

       B．before

       B．assure

       B．into

       B．reverses

       B．affect

       B．ever

       B．marks

       B．relieves

       B．produced

       B．of

       B．similar

       B．prospects

       B．program

       B．this

       B．also

       B．conclusion

       B．after

       B．Despite

       B．how

       C．for

       C．towards

       C．require

       C．about

       C．resumes

       C．reflect

       C．never

       C．says

       C．records

       C．pronounced

       C．with

       C．identical

       C．proposals

       C．prohibit

       C．which

       C．almost

       C．concept

       C．since

       C．To

       D．whether

       D．around

       D．till

       D．request

       D．on

       D．repeats

       D．perfect

       D．even

       D．dictates

       D．recalls

       D．progressed

       D．over

       D．same

       D．purposes

       D．plan

       D．that

       D．yet

       D．explanation

       D．while

       D．As

       D．when

查看答案和解析>>

科目：高中英語 來源：2011屆新疆烏魯木齊第一中學高三上學期第一次月考英語卷 題型：完型填空

Do you wake up every day feeling too tired, or even upset? If so, then a new alarm clock could be just for you．
The clock, called SteepSmart, measures your sleep cycle, and waits ____（36） you to be in your lightest phase of sleep ____（37） rousing you．Its makers say that should ______（38） you wake up feeling refreshed every morning．As you sleep you pass____（39） a sequence of sleep states---light sleep, deep sleep and REM（rapid eye movement） sleep---that ____（40） approximately every 90 minutes．The point in that cycle at which you wake can ____（41） how you feel later, and may ____（42） have a greater impact than how much or little you have slept．Being roused during a light phase ____（43） you are more likely to wake up energetic．
SleepSmart ____（44） the distinct pattern of brain waves _____（45） during each phase of sleep, via a headband equipped _____（46） electrodes and a microprocessor．This measures the electrical activity of the wearer’s brain, in much the ____（47） way as some machines used for medical and research ____（48）, and communicates wirelessly with a clock unit near the bed．You ____（49） the clock with the latest time at _____（50） you want to be wakened, and it _____（51） duly wakes you during the last light sleep phase before that．
The _____（52） was invented by a group of students at Brown University in Rhode Island ____（53） a friend complained of waking up tired and performing poorly on a test．“_____（54） sleep-deprived people ourselves, we started thinking of _____（55） to do about it．” Says Eric Shashoua, a recent college graduate and now chief executive officer of Axon Sleep Research Laboratories, a company created by students to develop their idea．

【小題1】A ．beside
【小題2】A．upon
【小題3】A．ensure
【小題4】A．through
【小題5】A．reveals
【小題6】A．effect
【小題7】A．already
【小題8】A．means
【小題9】A．removes
【小題10】A．proceeded
【小題11】A．by
【小題12】A．familiar
【小題13】A．findings
【小題14】A．persevere
【小題15】A．where
【小題16】A．then
【小題17】A．claim
【小題18】A．once
【小題19】A．Besides
【小題20】A．what
       B．near
B．before
B．assure
B．into
B．reverses
B．affect
B．ever
B．marks
B．relieves
B．produced
B．of
B．similar
B．prospects
B．program
B．this
B．also
B．conclusion
B．after
B．Despite
B．how
       C．for
C．towards
C．require
C．about
C．resumes
C．reflect
C．never
C．says
C．records
C．pronounced
C．with
C．identical
C．proposals
C．prohibit
C．which
C．almost
C．concept
C．since
C．To
D．whether
       D．around
D．till
D．request
D．on
D．repeats
D．perfect
D．even
D．dictates
D．recalls
D．progressed
D．over
D．same
D．purposes
D．plan
D．that
D．yet
D．explanation
D．while
D．As
D．when

查看答案和解析>>

科目：高中英語 來源：2010-2011學年新疆烏魯木齊第一中學高三上學期第一次月考英語卷 題型：完型填空

Do you wake up every day feeling too tired, or even upset? If so, then a new alarm clock could be just for you．

The clock, called SteepSmart, measures your sleep cycle, and waits ____（36） you to be in your lightest phase of sleep ____（37） rousing you．Its makers say that should ______（38） you wake up feeling refreshed every morning．As you sleep you pass____（39） a sequence of sleep states---light sleep, deep sleep and REM（rapid eye movement） sleep---that ____（40） approximately every 90 minutes．The point in that cycle at which you wake can ____（41） how you feel later, and may ____（42） have a greater impact than how much or little you have slept．Being roused during a light phase ____（43） you are more likely to wake up energetic．

SleepSmart ____（44） the distinct pattern of brain waves _____（45） during each phase of sleep, via a headband equipped _____（46） electrodes and a microprocessor．This measures the electrical activity of the wearer’s brain, in much the ____（47） way as some machines used for medical and research ____（48）, and communicates wirelessly with a clock unit near the bed．You ____（49） the clock with the latest time at _____（50） you want to be wakened, and it _____（51） duly wakes you during the last light sleep phase before that．

The _____（52） was invented by a group of students at Brown University in Rhode Island ____（53） a friend complained of waking up tired and performing poorly on a test．“_____（54） sleep-deprived people ourselves, we started thinking of _____（55） to do about it．” Says Eric Shashoua, a recent college graduate and now chief executive officer of Axon Sleep Research Laboratories, a company created by students to develop their idea．

1.A ．beside

2.A．upon

3.A．ensure

4.A．through

5.A．reveals

6.A．effect

7.A．already

8.A．means

9.A．removes

10.A．proceeded

11.A．by

12.A．familiar

13.A．findings

14.A．persevere

15.A．where

16.A．then

17.A．claim

18.A．once

19.A．Besides

20.A．what

       B．near

B．before

B．assure

B．into

B．reverses

B．affect

B．ever

B．marks

B．relieves

B．produced

B．of

B．similar

B．prospects

B．program

B．this

B．also

B．conclusion

B．after

B．Despite

B．how

       C．for

C．towards

C．require

C．about

C．resumes

C．reflect

C．never

C．says

C．records

C．pronounced

C．with

C．identical

C．proposals

C．prohibit

C．which

C．almost

C．concept

C．since

C．To

D．whether

       D．around

D．till

D．request

D．on

D．repeats

D．perfect

D．even

D．dictates

D．recalls

D．progressed

D．over

D．same

D．purposes

D．plan

D．that

D．yet

D．explanation

D．while

D．As

D．when

 

查看答案和解析>>

科目：高中英語 來源： 題型：閱讀理解

Do you wake up every day feeling too tired, or even upset? If so, then a new alarm clock could be just for you.

The clock, called SleepSmart, measures your sleep cycle, and waits  1  you to be in your lightest phase(stage)of sleep  2  rousing（waking）you. Its makers say that should   3  you wake up feeling refreshed every morning.

As you sleep you pass   4  a sequence of sleep states-light sleep, deep sleep and REM(rapid eye movement) sleep-that  5  approximately every 90 minutes. The point in that cycle at which you wake can   6  how you feel later, and may   7  have a greater impact than how much or little you have slept. Being roused during a light phase   8  you are more likely to wake up energetic.

SleepSmart   9  the distinct pattern of brain waves  10  during each phase of sleep, via a headband equipped   11  electrodes（電極）and a microprocessor. This measures the electrical activity of the wearer’s brain, in much the   12  way as some machines used for medical and research   13  , and communicates wirelessly with a clock unit near the bed. You   14  the clock with the latest time at  15  you want to be wakened, and it  16  duly（適時地）wakes you during the last light sleep phase before that. The  17  was invented by a group of students at Brown University in Rhode Island  18  a friend complained of waking up tired and performing poorly on a test, “  19  sleep-deprived（被剝奪）people ourselves, we started thinking of   20  to do about it, ” says Eric Shashoua, a recent college graduate and now chief executive officer of Axon Sleep Research Laboratories, a company created by the students to develop their idea.

1．A．beside                   B．near                    C．for                      D．around

2．A．upon                     B．before                 C．towards              D．till

3．A．ensure                  B．force                   C．require                D．request

4．A．through                 B．into                     C．about                  D．on

5．A．shows                  B．changes               C．begins                 D．repeats

6．A．effect                   B．affect                  C．reflect                 D．perfect

7．A．already                  B．ever                    C．never                  D．even

8．A．means                   B．marks                 C．says                    D．narrates

9．A．removes                B．makes                 C．records               D．recalls

10．A．proceeded           B．produced             C．pronounced D．progressed

11．A．  by                     B．of                       C．with                    D．over

1,3,5
 
12．A．familiar               B．similar                 C．different              D．same

13．A．findings               B．achievements       C．proposals            D．purposes

14．A．prompt                B．program              C．design                 D．plan

15．A．where                 B．this                     C．which                 D．that

16．A．then                    B．also                     C．almost                 D．yet

17．A．claim                  B．conclusion           C．concept               D．explanation

18．A．once                   B．after                    C．since                   D．while

19．A．Besides               B．Despite                C．To                      D．As

20．A．what                B．how                       C．whether          D．when

查看答案和解析>>

同步練習冊答案