It is accepted that children need friends of their own age          .


  1. A.
    to play
  2. B.
    to play with
  3. C.
    to be played
  4. D.
    to be played with
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科目：高中英語 來源：2011-2012學年陜西省西安市遠東第一中學高二5月月考英語試卷（帶解析） 題型：閱讀理解

This is a great truth, one of the greatest truths.
It is a great truth because once we truly see this truth, we transcend（超越） it. Once we truly know that life is difficult---once we truly understand and accept it---then life is no longer difficult. Because once it is accepted, the fact that life is difficult no longer matters.
Most do not fully see this truth. Instead they complain about their problems and difficulties as if life should be easy. It seems to them that difficulties represent a special kind of suffering especially forced upon them or else upon their families, their class, or even their nation.
What makes life difficult is that the process of facing and solving problems is a painful one.  Problems, depending on their nature, cause us sadness, or loneliness or regret or anger or fear. These are uncomfortable feelings, often as painful as any kind of physical pain. And since life causes an endless series of problems, life is always difficult and is full of pain as well as joy.
Yet, it is in this whole process of solving problems that life has its meaning. Problems are the serious test that tells us success from failure. When we desire to encourage the growth of human spirit, we encourage the human ability to solve problems, just as in school we set problems for our children to solve. It is through the pain of meeting and working out problems that we learn. As Benjamin Franklin said, those things that hurt, instruct. It is for this reason that wise people learn not to fear but to welcome the pain of problems.
【小題1】From the passage, it can be inferred that ______.               

A．everybody has problems
B．we become stronger by meeting and solving the problems of life
C．life is difficult because our problems bring us pain
D．people like to complain about their problems
【小題2】The writer probably used just one short sentence in the first paragraph to ______.
A．save spaceB．persuade readers
C．get readers’ attention D．make readers laugh
【小題3】According to the passage, we give school children difficult problems to solve in order to______.
A．teach them to fear the pain of solving the problem
B．encourage them to learn
C．help them learn to deal with pain
D．teach them how to respect from problems
【小題4】The main idea of Paragraph 3 is that ______.
A．most people feel life is easy
B．most people complain about how hard their lives are
C．the writer feels life is easy
D．the writer likes to complain about his problems

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科目：高中英語 來源：2012-2013學年陜西渭南希望高級中學高二下期期末考試英語卷（帶解析） 題型：閱讀理解

Life is difficult.
This is a great truth, one of the greatest truths. It is a great truth because once we truly see this truth, we transcend (超越) it. Once we truly know that life is difficult — once we truly understand and accept it — then life is no longer difficult. Because once it is accepted, the fact that life is difficult no longer matters.
Most do not fully see this truth. Instead they complain about their problems and difficulties as if life should be easy. It seems to them that difficulties represent a special kind of suffering especially forced upon them or else upon their families, their class, or even their nation.
What makes life difficult is that the process of facing and solving problems is a painful one. Problems, depending on their nature, cause us sadness, or loneliness or regret or anger or fear. These are uncomfortable feelings, often as painful as any kind of physical pain. And since life causes an endless series of problems, life is always difficult and is full of pain as well as joy.
Yet, it is in this whole process of solving problems that life has its meaning. Problems are the serious test that tells us success from failure. When we desire to encourage the growth of human spirit, we encourage the human ability to solve problems, just as in school we set problems for our children to solve. It is through the pain of meeting and working out problems that we learn. As Benjamin Franklin said, those things that hurt, instruct. It is for this reason that wise people learn not to fear but to welcome the pain of problems.
【小題1】The writer probably used just one short sentence in the first paragraph to ________.

A．save space B．persuade readers C．make readers laughD．get readers’ attention
【小題2】According to the passage, we give school children difficult problems to solve in order to________.
A．encourage them to learn B．teach them to fear the pain of solving the problem
C．help them learn to deal with painD．teach them how to respect for problems
【小題3】From the passage, it can be inferred that _________.
A．everybody has problems
B．we become stronger by meeting and solving the problems of life
C．life is difficult because our problems bring us pain
D．people like to complain about their problems

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科目：高中英語 來源：2014屆陜西渭南希望高級中學高二下期期末考試英語卷（解析版） 題型：閱讀理解

Life is difficult.

This is a great truth, one of the greatest truths. It is a great truth because once we truly see this truth, we transcend (超越) it. Once we truly know that life is difficult — once we truly understand and accept it — then life is no longer difficult. Because once it is accepted, the fact that life is difficult no longer matters.

Most do not fully see this truth. Instead they complain about their problems and difficulties as if life should be easy. It seems to them that difficulties represent a special kind of suffering especially forced upon them or else upon their families, their class, or even their nation.

What makes life difficult is that the process of facing and solving problems is a painful one. Problems, depending on their nature, cause us sadness, or loneliness or regret or anger or fear. These are uncomfortable feelings, often as painful as any kind of physical pain. And since life causes an endless series of problems, life is always difficult and is full of pain as well as joy.

Yet, it is in this whole process of solving problems that life has its meaning. Problems are the serious test that tells us success from failure. When we desire to encourage the growth of human spirit, we encourage the human ability to solve problems, just as in school we set problems for our children to solve. It is through the pain of meeting and working out problems that we learn. As Benjamin Franklin said, those things that hurt, instruct. It is for this reason that wise people learn not to fear but to welcome the pain of problems.

1.The writer probably used just one short sentence in the first paragraph to ________.

A．save space         B．persuade readers   C．make readers laugh  D．get readers’ attention

2.According to the passage, we give school children difficult problems to solve in order to________.

A．encourage them to learn                  B．teach them to fear the pain of solving the problem

C．help them learn to deal with pain           D．teach them how to respect for problems

3.From the passage, it can be inferred that _________.

A．everybody has problems

B．we become stronger by meeting and solving the problems of life

C．life is difficult because our problems bring us pain

D．people like to complain about their problems

 

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科目：高中英語 來源：2012-2013學年山東省樂陵市高三10月月考英語試卷（解析版） 題型：閱讀理解

In the more and more competitive service industry , it is no longer enough to promise customer satisfaction. Today , customer “delight” is what companies are trying to achieve in  order to keep and increase market share.

It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal

New challenges for customer care have come when people can obtain  goods and services through  telephone call centers and the Internet. For example , many companies now have to invest(投資)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.

“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”

Recommended ways of creating customer delight include: under-promising and over-delivering  (saying that a repair will be carried out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(購物禮卷)as an unexpected “thank you” to regular customers ;and always returning calls ,even when they are complaints.

Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”) , and possible solutions (replacement , compensation or whatever fairness suggests best meets the case).

Airlines face some of the toughest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather , unclaimed luggage and technical problems .

For British Airways staff , a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly , with their name , job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.

British Airways also says its customer care policies are applied within the company and staff  are taught to regard each other as customers requiring the highest standards of service.

Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand , the more customers are promised, the greater the risk of  disappointment.

1.We can learn from Paragraph 2 that       .

A．complaining customers are hard to satisfy

B．unsatisfied customers receive better service

C．Satisfied customers catch more attention

D．well-treated customers promote business

2.The writer mentions “phone rage”(Paragraph 3) to show that       .

A．customers often use phones to express their anger

B．people still prefer to buy goods online

C．customer care becomes more demanding.

D．customers rely on their phones to obtain services

3.If a manager should show his empathy (Paragraph6), what would he probably say?

A．“I know how upset you must be.”

B．“I appreciate your understanding.”

C．“I’m sorry for the delay.”

D．“I know it’s our fault.”

4. Customer delight is important for airlines because      .

A．their telephone style remains unchanged

B．they are more likely to meet with complaints

C．the services cost them a lot of money

D．the policies can be applied to their staff

5.Which of the following is conveyed in this article?

A．Face-to-face service creates comfortable feelings among customers.

B．Companies that promise more will naturally attract more customers.

C．A company should promise less but do more in a competitive market.

D．Customer delight is more important for airlines than for banks.

 

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科目：高中英語 來源：2010-2011學年江蘇省高三第一次模擬考試英語試題 題型：閱讀理解

    Wal-Mart is not just the world's largest retailer （零售商）. It's the world's largest company, which sells in three months what number-two retailer Home Depot sells in a year.

    Wal-Mart exercises its power for just one purpose: to bring the lowest possible prices to its customers. At Wal-Mart, that goal is never reached. The retailer has a clear policy for suppliers: On basic products that don't change, the price Wal-Mart will pay, and will charge shoppers, must drop year after year. But what almost no one outside the world of Wal-Mart and none of its 21,000 suppliers know is the high cost of those low prices. To survive in the face of its pricing demands, makers of everything from bikes to jeans have had to close US plants in favor of obtaining products from abroad.

    Indeed, the real story of Wal-Mart, the story that never gets told, is the story of the pressure the biggest retailer constantly applies to its suppliers in the name of bringing us "every day low prices".

    The giant retailer' s low prices often come with a high cost. Wal-Mart' s pressure can crush the companies it does business with and force them to send jobs overseas. Are we shopping our way straight to the unemployment line? Of course, US companies have been moving jobs offshore for decades, long before Wal-Mart was a retailing power. But there is no question that the chain is helping accelerate the loss of American jobs to low-wage countries such as Thailand.

    People ask, "How can it be bad for things to come into the US cheaply?" Sure, it's great to have bargains. But you can' t buy anything if you' re not employed.

    There is no question that Wal-Mart's drive to squeeze out cost has benefited consumers. By now, it is accepted wisdom that Wal-Mart makes the companies it does business with more efficient and focused. Wal-Mart itself is known for continuous improvement in its ability to handle, move, and track goods. It is legendary （傳奇） for forcing its suppliers to redesign everything from their packaging to their computer systems. It is also legendary for quite straightforwardly telling them what it will pay for their goods.

1. How do suppliers meet the requirements of Wal-Mart?

A. To sell even more goods in three months.

B. To cut down the employment rate sharply.

C. To charge shoppers at a much higher price.

D. To run the business in a well-organized way.

2. Wal-Mart's low price policy results in ____.

A. more high-paying jobs

B. better designed packages

C. bigger profit of its partners

D. more jobless American workers

3. What can we infer from the passage?

A. Still more quality goods will be provided.

B. The food you get at Wal-Mart costs least.

C. The value of Mal-Mart is over assessed.

D. Wal-Mart is a very demanding company.

4.What's the best title for the passage?

A. The Fortune Wal-Mart Makes

B. The Wal-Mart you don't Know

C. The Biggest Retailer—Wal-Mart

D. The Money Saving Tip in Wal-Mart

 

 

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