Question

假設(shè)你叫李華，學(xué)校廣播站英語節(jié)目向全校學(xué)生征求英文稿件，請根據(jù)下面提示寫一份英文投訴信件：

1．我收到你們上個月的話費單后發(fā)現(xiàn)有些計算錯誤，我覺得我被多收（overcharge）了兩個國際長途費用。

2．但當(dāng)我打電話詢問客服部門時，接電話的女孩態(tài)度非常粗魯。一方面她總是打斷我的話，另一方面她甚至說錯誤在我。

3．我建議對這個女孩進行懲罰,另外告訴她該如何對待客戶。我希望她能向我正式道歉。

注意：1．此投訴信應(yīng)寫給電信公司（China telecom）服務(wù)經(jīng)理。

2．信的開關(guān)與結(jié)尾已給出。

3．詞數(shù)：120左右

 

 

 

 

Answer 1

Dear Sir，

I am writing to let you know the deplorable attitude of one of your staff member．I received my telephone bill for the previous month from you and thought there were some errors in calculation：I had been over-charged for two overseas calls．

However，when I called your Complaints Department，the girl who answered my phone was very rude．For one thing she interrupted me continually，for another she even said that it was my own fault．Need-less to say，such a way of dealing with customers is unacceptable．

I would like to suggest that the girl in question should be disci-plained，and instructed on the proper way to deal with clients．And I hope she can make a formal apology to me．

An early response will be appreciated．

Sincerely yours，

Li Hua

【解析】

試題分析：這是一封投訴信。做題前一定要認真分析要點，理解要點要表達的含義。這篇作文的要點是以提綱列出的，而且很詳細，考生要做的是將要點全面的合理的解釋清楚，應(yīng)該注意適當(dāng)增加細節(jié)以使行文連貫，比如適當(dāng)選用表示因果、遞進、轉(zhuǎn)折關(guān)系的連接詞，使文章流暢、通順，并避免因反復(fù)使用句式相同的簡單句而造成的單調(diào)感。多使用高級詞匯和重點句型。

【亮點說明】范文使用了高級的短語和各種多變的句式：make a formal apology to 做出正式道歉，F(xiàn)or one thing 首先，for another其次， Need-less to say不必說，dealing with 處理，I received my telephone bill for the previous month from you and thought there were some errors in calculation：這句話使用了賓語從句， However，when I called your Complaints Department，the girl who answered my phone was very rude．這句話使用了定語從句， I would like to suggest that the girl in question should be disci-plained，and instructed on the proper way to deal with clients．這句話使用了虛擬語氣，

考點：考查提綱類書面表達