【題目】你是王玲，兩周前你從網(wǎng)上訂購一套書蟲系列讀物（Bookworm Series）昨天才到貨，且包裝破損，數(shù)量不足。請就此向網(wǎng)店客服寫郵件投訴。要點如下：

1.介紹購物情況；

2.反映存在問題；

3.提出解決方案。

注意：1. 詞數(shù)100左右；

2.可適當(dāng)增加細節(jié)，以使行文連貫；

3.開頭結(jié)尾已給出，不計入總詞數(shù)。

To whom it may concern,

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________

Looking forward to your reply.

【答案】To whom it may concern,

I am one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.

Looking forward to your reply.

Sincerely,

Wang Ling

【解析】這是一篇提綱類作文。向網(wǎng)店客服寫郵件投訴。要點如下：

1．介紹及購物情況：

2．反映存在問題：一般要講述對商品質(zhì)量或售后服務(wù)不滿意的地方。

3．提出解決方案，希望得到的結(jié)果。

投訴信應(yīng)重點表明投訴的原因，敘事應(yīng)客觀、準確、簡潔。最后提出的解決方法應(yīng)切實可行。在表達自己的不滿時，語言要把握分寸，不失風(fēng)度。上下文意思連貫，符合邏輯關(guān)系。

亮點說明：

本文結(jié)構(gòu)完整，內(nèi)容齊全。語言方面，本文敘事客觀、準確、簡潔，在表達自己的不滿時，語言有分寸，不失風(fēng)度。時態(tài)運用準確，既有復(fù)合句，又有單句，既有主動語態(tài)又有被動語態(tài)。連詞運用恰當(dāng)，語言得體。

在文章中使用許多復(fù)合句。如the books were so poorly packed up that the cover of one book was torn. 是一個由so…that引導(dǎo)的狀語從句。it is not a complete set, as I found one book missing.是一個由’as”引導(dǎo)的原因狀語從句，I hope that you either return my money or deliver a new set of books to me.這里含有一個賓語從句。在文中使用一些連接詞如“but,…and…To make matters worse…，Besides,,” 使文章的結(jié)構(gòu)很清晰。同時使用了一些較高級的詞組如：not until…， much to my disappointment，To make matters worse，be informed of等，使文章增色不少。

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