【題目】假定你是李華，兩周前你從網(wǎng)上訂購(gòu)了一套英語(yǔ)書(shū)蟲(chóng)系列讀物（Bookworm Series），昨天才到貨，且包裝破損、數(shù)量不足。請(qǐng)就此向網(wǎng)店客服寫(xiě)郵件投訴。

要點(diǎn)如下：1．介紹購(gòu)物情況：2．反映存在問(wèn)題： 3．提出解決方案。

注意：1．詞數(shù)100左右： 2．可適當(dāng)增加細(xì)節(jié)，以使行文連貫；

(可能用到的生詞： 投訴complaint n．)

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【答案】Dear Sir/Madam(To whom it may concern),

I’m one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.

Looking forward to your reply.

Li Hua

【解析】這篇文章的要點(diǎn)明確，在介紹購(gòu)物情況和反映問(wèn)題時(shí)用一般過(guò)去式，在提出解決方案時(shí)可用現(xiàn)在時(shí)和將來(lái)時(shí)。

其中，介紹購(gòu)物情況和反應(yīng)問(wèn)題，按照題中所給的信息敘述即可，解決方案方面需要考生自己補(bǔ)充具體細(xì)節(jié)。范文中的方案是，要么退款要么寄一套新的過(guò)來(lái)，并及時(shí)通知我處理詳情，考生可以參考這個(gè)方案。。

【范文亮點(diǎn)】

用了固定搭配和特殊句式，使文章句子高級(jí)，例如，I didn’t receive them until yesterday. 用了not...until…，表示直到…才…；much to my disappointment，to sb’s + 表示情緒的名詞，意為令 sb 感到…的是；I have every right to do 意思是，我有充分的權(quán)利做某事；be informed of “被告知”。

用了恰當(dāng)?shù)倪B接詞使文章上下銜接順暢，例如，Besides ；To make matters worse“讓事情更糟糕的是”。

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