In the professional world, oral communication skills in the workplace, which is the art of using speech to convey information, thoughts and feeling to others, is important for the success of any organizations.
The 21st century has been considered to be an era of communication. The way we convey our thoughts is of great importance in building relationships. In the workplace, there are employees of diverse cultural and educational backgrounds. This makes team working on a difficult task, but with a clear understanding of the task to be achieved, all members work towards the same goal. Misunderstandings, conflicts and differences in opinions are easily managed when there is a clear flow of communication between team members.
With proper communication, a close relationship and trust build among the employees, therefore promoting excellent working conditions. An atmosphere of support and cooperation is promoted by properly conveying expectations of the management team to the employees and vice – versa (相反的情況). Therefore, developing oral communication skills is important to success in life ahead.
How to improve oral communication? In the business world, individuals are expected to be confident about their beliefs and ideas. Therefore, they must include words like “in my opinion”, “as far as I know”. While improving skills on oral communication, people in a workplace must learn the art of listening. In addition, one must also have a positive body language during conversations. A person with a smiling face and positive attitude can raise the spirits of everyone around him. When we’re talking to someone, we must give the other person an opportunity to talk as it improves our listening ability.
Communication is an art and it can be improved by working on it constantly. Since it is not an overnight work, one needs to learn it by observing people who are good at it.

Title
Oral communication skills in the workplace
【小題1】 _______
The art of using speech to convey information, thoughts and feelings to others.
 
Importance
●The way we convey our thoughts plays a major 【小題2】____in building relationships.
●Understanding the task 【小題3】 __makes employees work towards the same goal.
●A clear flow of communication can easily 【小題4】 ______ the misunderstandings, conflicts and differences in opinions.
●Good relationships and trust among the employees built with proper communication can 【小題5】 _______ excellent working conditions.
●Conveying expectations can promote support and cooperation.
【小題6】 ______ to improving oral communication
●Use words like “in my opinion” to show your 【小題7】____ about your beliefs and ideas.
●Learn to be a good 【小題8】_______ in the workplace.
●Avoid using a【小題9】_______ body language during conversations
●Smile and be positive to delight the people around you.
●Give the other person a chance to talk in a conversation.
Conclusion
Communication can be improved with【小題10】______effort and we should learn from those who are good at it.


【小題1】Definition/Meaning/Concept
【小題2】role/part
【小題3】clearly
【小題4】manage
【小題5】improve/promote
【小題6】Approaches
【小題7】confidence
【小題8】listener
【小題9】negative
【小題10】constant

解析【小題1】歸納題：從第一段的句子：oral communication skills in the workplace, which is the art of using speech to convey information,可知只是口頭交流的定義：答案是Definition/Meaning/Concept
【小題2】詞義歸納題：從第二段的句子：The way we convey our thoughts is of great importance in building relationships.可知是起著重要作用：答案是role/part
【小題3】詞性轉(zhuǎn)化題：從第二段的句子：but with a clear understanding of the task to be achieved,可知答案是clearly
【小題4】詞性轉(zhuǎn)化題：從第二段的句子：Misunderstandings, conflicts and differences in opinions are easily managed when there is a clear flow of communication between team members.
可知答案是manage
【小題5】原詞重現(xiàn)：從第三段的句子：With proper communication, a close relationship and trust build among the employees, therefore promoting excellent working conditions.可知答案是improve/promote
【小題6】詞義歸納題：從第四段的句子：How to improve oral communication?可知答案是Approaches
【小題7】詞性轉(zhuǎn)化題從第四段的句子：individuals are expected to be confident about their beliefs and ideas.可知答案是confidence
【小題8】詞義歸納題：從第五段的句子：While improving skills on oral communication, people in a workplace must learn the art of listening.可知答案是listener
【小題9】從第四段的句子：In addition, one must also have a positive body language during conversations.可知是填positive的反義詞，答案是negative
【小題10】詞性轉(zhuǎn)化題：從第五段的句子：Communication is an art and it can be improved by working on it constantly.可知答案是constant

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