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Dear Sirs，
Your shipment(裝運)of twelve thousand“Smart”watches was received by our company this morning．However，we wish to make a number of complaints concerning the serious delay in delivery and your failure to carry out our instructions．   
It was stressed from the beginning that the delivery date had to be less than six weeks. While we appreciate that delays in production are occasionally unavoidable．We must point out that the major reason why the order was placed with your company was that we were assured by you that your existing stocks ensure immediate shipment．Late delivery of the goods has caused us to disappoint several of our most valued customers．and is sure to have a negative effect on future orders．
The second complaint concerns the difference in colour．Only half the watches in the delivery received are of the colours we ordered．Our Hong Kong agent assures us that she stressed to you the importance of following our instructions．Since we consider there to be only a limited market in this country for watches of other colours．Any watches that are not of the specified colours will , of course, be returned to you．   
We are also somewhat concerned about the rather poor quality of the goods received．since it is obvious that the watches that finally arrived have been produced from inferior materials and have been made to a lower standard than those in the sample．We have also found that a number of the watches do not appear to be functioning．We should like to point out that we feel this matter to be entirely your responsibility．
As a result of the above problems，therefore，we feel that the most suitable course of action is to return to you unpaid any of the goods considered unsatisfactory，and to deduct(扣除)any costs from our final settlement．We shall also be forced to reconsider whether any further orders should be placed with your company.
We look forward to your immediate reply．
Yours sincerely，
John Smith
小題1:How many complaints does John Smith make with the“Smart”watch producer?
A．Five．B．Four．C．Three．D．Two．
小題2:The producer of“Smart”watches were given the order because_________
A．they produced the best watches of its kind in the world
B．the watches would be easy to make and the designs were already prepared
C．they promised they could produce enough stocks quite quickly
D．they claimed the order would be easy since the watches were already in stock
小題3:Receiving watches in the wrong colours is a problem because_______ 
A．the Hong Kong agent stressed the need to fulfill the order exactly
B．these watches will be difficult to sell．
C． these watches will not be able to get into the limited market
D．people will not buy the watches at present
 
小題1:C
小題2:D
小題3:B

試題分析：本文是收貨放對供貨方提出的退貨要求，并給出了3個具體的理由。
小題1:C 細節(jié)題。在文章的2,3,4段中，每一段都是一個抱怨的理由，故一共由3個，C正確。
小題1:D 推理題。根據第二段3,4,5行We must point out that the major reason why the order was placed with your company was that we were assured by you that your existing stocks ensure immediate shipment．說明你向對方做出保證，倉庫里有這樣的手表，可以立刻發(fā)貨。所以才向你訂貨的。故D正確。
小題1:B 推理題。根據第3段3,4行Since we consider there to be only a limited market in this country for watches of other colours．說明只有有限的顏色在這里有市場，別的顏色的手表都賣不掉的，故B正確。
點評：本文要求考生在閱讀的時候較為細致，細節(jié)題居多，答題時在文章找到對應的地方，用筆進行標記，這有利于后期有時間檢查時可以立刻找到答案的位置。仔細理解作者所講的意思，再結合選項，通過排除法和自己對全文的把握，選出正確答案。
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A．from Australia B．in AmericaC．in AustraliaD．from America
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