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Communication is an important part of any relationship.Many of us are ____ to share our experiences or emotions with our friends. But when it's our turn to lend a(n) ____,we soon become bored or are short of ideas on how to ____ and offer advice.

That's because of what researchers call “l(fā)istener burnout (精疲力竭)”. A friend might talk to us ____, often complaining about the same ____ problems. When we offer quick advice to ____ the situation, we may be unconsciously trying to ____ ourselves from burnout.However, good listeners ____ their natural tendency to solve the other's problems hurriedly and to keep the conversation brief.

To be a good ____, you need to use “active listening”. It starts with the real ____ to help others and think through their feelings. Don't ____ things. You can start by putting your phone ____ and sitting close to your friend. Let your facial expressions ____ what he or she is saying.____ you are able to fully understand, acknowledge the other person's ____ by reflecting them back:“That must be really hard for you.” Use ____ words or even sounds such as “yes” “right”, and “hmm” to ____ the other person to continue.

Of course, a ____ can be extremely hard if the other person is too critical.But don't get defensive.Effective listeners don't ____ negative criticism. Instead, they listen and understand what the person is trying to convey ____responding.

1.A.afraid B.hesitant C.shy D.eager

2.A.shoulder B.hand C.ear D.eye

3.A.respond B.explain C.argue D.quit

4.A.aimlessly B.endlessly C.deliberately D.cautiously

5.A.difficult B.old C.acute D.sensitive

6.A.fix B.discuss C.create D.describe

7.A.forgive B.protect C.discourage D.prevent

8.A.follow B.display C.form D.overcome

9.A.reader B.partner C.listener D.speaker

10.A.demand B.habit C.desire D.ability

11.A.skip B.rush C.overlook D.postpone

12.A.away B.off C.out D.up

13.A.record B.restrict C.reflect D.replace

14.A.Whether B.Since C.While D.If

15.A.suggestions B.purposes C.responses D.feelings

16.A.big B.tough C.strong D.short

17.A.force B.remind C.encourage D.convince

18.A.conversation B.suggestion C.problem D.lecture

19.A.give up B.make up C.leave out D.block out

20.A.after B.before C.while D.once

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Announcements

Bret Harte vs. Calaveras alumni boys

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