19.Questions 14 through 16 are based on the following passage
14.A.Great guests and talk to hotel staff.
B.Have breakfast and examine room service.
C.Prepare for the meeting and write new reports.
D.Review the previous night's reports and check emails.
15.A.Saying hello to every guest.
B.Considering different bath requirements.
C.Dining with a different staff member.
D.Holding various operational meetings.
16.A.A day's life of a hotel manager.
B.The daily routine at a hotel.
C.Hotel service and improvement.
D.Meetings attended by a hotel massager.

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