---Guess what! I have own the first prize in the speaking competition.

---Congratulations! You ______ put a lot of work into it.

A. should B. must

C. should have D. must have

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科目：高中英語 來源：2016屆黑龍省高三下學(xué)期開學(xué)考試英語試卷（解析版） 題型：七選五

七選五

No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. _1.__.

You should listen actively to what the customer has to say by maintaining comfortable eye contact. _2.__.

__3.__.It’s important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices or assure the customer you’ll do something about his complaint.

Talk with the client and discover the best means to resolve his problem. _4.__In this case it’s important to let your customer know an estimation(估計) of how long it will take to take action on his complaint.

A simple “thank you” is one way to let the customer know you appreciate the time and effort they’ve taken to inform you about a problem with your company’s service or product that you need to know about.

Create a procedure for recording different types of customer complaints. __5.__.

A. Listen to your customer’s complaints and you can improve your service.

B. There will be times when you’ll be unable to resolve the issue immediately.

C. When receiving a complaint, you should apologize for the failure the customer has identified.

D. They are a valuable source of information to determine various root causes that need to be addressed within your company.

E. So it’s important to learn to deal with customer complaints efficiently.

F. Don’t feel ashamed of the failure in your service or products.

G. You should also show your customer that you do understand him by giving full attention.

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科目：高中英語 來源：2016屆陜西西安工大附中高三第四次月考英語試卷（解析版） 題型：書面表達(dá)

書面表達(dá)

今年入冬以來，西安的霧霾天氣嚴(yán)重地影響了人們的生活，給市民的出行帶來不便，甚至影響大家的健康。作為校報的記者，你給校報寫一篇稿件，建議同學(xué)們行動起來，保護(hù)環(huán)境。

寫作要點： 1.霧霾帶來的危害；

2.你的建議；（2-3點）

3.你的希望。

注意：1.短文詞數(shù)不少于120詞；

2.開頭部分已寫好，不計入總詞數(shù)；

Recently our city, Xi’an, is often blanketed in heavy smog, which has brought much inconvenience to our transportation and ….

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科目：高中英語 來源：2016屆湖南長沙市高三月考八英語試卷（解析版） 題型：閱讀理解

Trends come and go but style is eternal. So what is the latest fashion trend that defines this season? Let’s take a look at the fashion trend in 2016 and be the first ones to embrace the latest trend.

Head----It seems like everyone will be wearing a bucket hat this season. Bucket hat might sound a bit old-fashioned for some people, but the 90s trend is in season again! Spring and summer are always the seasons for casual clothes, so pairing the bucket hat with casual shorts or skirts would be your outfit to go in this spring and summer in 2016.

Bottom—Summer is the season when everyone gets ready for the humid weather. The current season trend is making everyone have a more comfortable summer because wide-leg bottoms is in trend again. Perhaps not everyone likes wide-leg bottoms because this could possible make people look shorter, choosing a high-waist wide-leg bottom and matching it with crop top will definitely make you look taller and trendy in 2016.

Dress---Be prepared for embracing the feminine details this season. Ruffles(荷葉邊)around the sleeve or ruffles all-over the dress will be everyone’s favorite in SS 2016. All these little details will transform your look in season. Simple colors like pink and black are designer’s favorites in this season too.

Shoes---Many people thought wedges are also the shoes to go in spring and summer time, but in SS 2016, very flat flats are in trend again. Shoe designers are trying to have more combinations flats or low-heels with less of gender identity.

Accessories----No outfit goes perfect without accessories. Adding statement accessories to your simple and natural outlook this summer is your day-to-night outfit. These jewels are doing to make you feel completed in day time and sparkled at night.

1. What kind of people will benefit a lot more from this passage?

A. Scientists B. Teachers

C. Designers D. Lawyers

2. Which of the following is true about bucket hats in the second paragraph?

A. Everyone is wearing a bucket hat

B. Bucket hats in the 90s were old-fashioned

C. Nowadays most people do not like bucket hats

D. Maybe you will match the bucket hat with casual shorts this spring

3. From the passage we know that in SS 2016_________.

A. accessories will be an important part of the fashion

B. shoe designers are trying to have high-heels

C. jewelry is not considered a fashionable item

D. simple and natural outlook this summer is your day-to-night outfit

4.What will fashion icons(時尚潮人) do in SS 2016 except ___________?

A. prefer flat shoes

B. prefer complex colors

C. wear dresses with ruffles(荷葉邊) around the sleeves

D. choose a high-waist wide-leg bottom and match it with crop top

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科目：高中英語 來源：2015-2016學(xué)年黑龍江雙鴨山一中高二下學(xué)期開學(xué)測英語卷（解析版） 題型：單項填空

The number of traffic accidents that _____ in developing countries _________ increasing.

A. happen; is B. happen ; is

C. happens; are D. happen; are

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科目：高中英語 來源：2015-2016學(xué)年黑龍江雙鴨山一中高二下學(xué)期開學(xué)測英語卷（解析版） 題型：單項填空

It’s time you _______ some reading or the other students will leave you behind.

A. got down to B. got away C. got rid of D. got over

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科目：高中英語 來源：2015-2016學(xué)年湖北武漢外國語學(xué)校高一上學(xué)期期末英語卷（解析版） 題型：閱讀理解

Cathy is a tetraplegic. She has not been able to move her arms, legs or speak since suffering a stroke（中風(fēng)）nearly fifteen years ago. Recently, she learned how to control a robotic arm using her thoughts. She now can use brain activity to serve herself a drink.

The American woman is one of two people who took part in a research project known as BrainGate2. The researchers have spent years studying how to help people who are disabled regain movement in their arms and legs.

John Donoghue is a neuroscientist with Brown University and also was part of the project. He said, “People like Cathy have their brain disconnected from their body. So they are not able to go out and do everyday things that you and I can do, like reach for a glass of water or scratch your nose. Our idea is to avoid that damaged nervous system and go directly from the brain to the outside world, so the brain signals can, not control muscles, but control machines or devices like a computer or a robotic arm.”

The two disabled people had small sensors connected to the part of the brain that controls movement. The devices measured brain activity and sent that information to a computer. The computer has special software that turns the information into digital commands for operating other devices. The researchers used a highly developed robotic arm to recreate human actions．

The BrainGate team had its first success in 2006. A tetraplegic stabbing victim was able to use the brain—computer system to control a computer mouse. John says the latest development using robotic arms is a major victory.

A video of the latest experiment shows Cathy using the robotic arm to pick up a cup of coffee. She guides the cup toward her mouth, moves it forward and drinks through a straw.

Lead researcher Leigh Hochberg said the first time she did it was a magic moment.

The research team carried out almost 200 tests with two different robotic arms, which were able to pick up their target objects 43％ to 66％of the time.

The researchers are calling the information very promising. But they say it will take years to fully develop the technology for everyday use.

1.What kind of symptoms may a tetraplegic have?

A. He/She may suffer from amnesia and a loss of concentration.

B. His /Her part of body may become sore and swollen.

C. He/She may get frequent headaches or backaches.

D. He/She can’t move his/her arms or legs and has no ability to speak.

2.How does the robotic arm work?

A. brain signals small sensors muscle a robot arm

B. brain signals the nervous system musclea robot arm

C. brain signals small sensors a computer a robot arm

D. brain signals the nervous system a computer a robot arm

3.What can we know from this passage?

A．The technology had been put into use before 2006.

B．It won’t be long before the technology comes into daily use．

C．The two robotic arms couldn't pick up their target objects．

D. Quite a few experiments have been conducted for the technology．

4.What's the purpose of the research project?

A．To help the disabled people to move and speak．

B．To help the brain-computer system to control a computer mouse．

C．To help the disabled people use brain activity to serve themselves a drink．

D．To help the disabled people to get movement like having their arms and legs again．

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科目：高中英語 來源：2016屆安徽合肥高三第一次教學(xué)質(zhì)量檢查英語試卷（解析版） 題型：完形填空

完形填空

閱讀下面短文，從短文后各題所給的四個選項(A.B.C和D)中，選出可以填人空白處的最佳選項，并在答題卡上將該項涂黑。

After stepping out of the international plane, I realized my lo-hour sleepy voyage finally came to an end. Sitting on the bus, I was waiting anxiously for it to start.

A woman9 sitting next to me, and her daughter both seemed __________' She told me that her daughter had an upset stomach and would throw up continuously; ________ , the mother had lost her_________ . Apart from a significant amount of money, the purse also had her phone and a phone number of an important ________ , a person she was travelling 90 kilome-ters to meet for discussing a________ matter which had to be _________ by tomorrow morning.

I handed her my cellphone without ________ and told her that she could make any call she wanted. I also ________ a bottle of water I had in my bag to relieve her daughter of her _________.

After making several calls, they finally -50 to the official! They turned to look at me ________ and thanked me many times. The woman tried to pay for my________ , but I jumped to do it before her _________I knew she had lost her money.

Next morning, I received a call from the mother, saying that they couldn't tell how much my ________ act touched them. They were so ________ that they had taken down my number to thank me. I was ________ to be thanked in this way. I never thought my simple offer ________so much in her heart. And I thought of how many opportunities for ________we had lost by plugging onto cellphones and being disconnected ________ the reality around us- something with easy access may make a big ________ to others.

1.A. excited B. relaxed C. unconscious D. uncomfortable

2.A. besides B. however C. therefore D. otherwise

3.A. phone B. address C. purse D. luggage

4.A. accountant B. doctor C. lawyer D. official

5.A. simple B. pressing C. political D. financial

6.A. settled B. ignored C. raised D. dropped

7.A. doubt B. permission C. question D. hesitation

8.A. produced B. ordered C. bought D. sold

9.A. fever B. stress C. sickness D. appetite

10.A. came over B. got through C. looked up D. turned around

11.A. doubtfully B. closely C. anxiously D. gratefully

12.A. water B. offer C. ticket D. assistance

13.A. since B. if C. while D. although

14.A. temporary B. generous C. cautious D. honest

15.A. reasonable B. flexible C. considerate D. desperate

16.A. ashamed B. astonished C. disappointed D. amused

17.A. weighed B. balanced C. increased D. ranked

18.A. courage B. success C. kindness D. justice

19.A. in B. beyond C. of D. from

20.A. promise B. wish C. difference D. gesture

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科目：高中英語 來源：2016屆四川攀枝花市高三下學(xué)期第一次月考英語試卷（解析版） 題型：閱讀理解

Ever walked to the shops only to find, once there, you’ve completely forgotten what you went for? Or struggled to remember the name of an old friend? For years we’ve accepted that a forgetful brain is as much a part of aging as wrinkles and gray hair. But now a new book suggests that we’ve got it all wrong.

According to The Secret Life of the Grown-up Brain, by science writer Barbara Strauch, when it comes to the important things, our brains actually get better with age. In fact, she argues that some studies have found that our brain hits its peak between our 40s and 60s — much later than previously thought.

Furthermore, rather than losing many brain cells as we age, we keep them, and even produce new ones well into middle age. For years it’s been assumed that brain, much like the body, declines with age. But the longest, largest study into what happens to people as they age suggests otherwise.

This continuing research has followed 6,000 people since 1956, testing them every seven years. It has found that on average, participants performed better on cognitive (認(rèn)知的) tests in their 40s and 50s than they had done in their 20s. Specifically, older people did better on tests of vocabulary, verbal memory (how many words you can remember) and problem solving. Where they performed less well was number ability and perceptual speed — how fast you can push a button when ordered. However, with more complex tasks such as problem-solving and language, we are at our best at middle age and beyond. In short, researchers are now coming up with scientific proof that we do get wiser with age.

Neuroscientists are also finding that we are happier with aging. A recent US study found older people were much better at controlling and balancing their emotions. It is thought that when we’re younger we need to focus more on the negative aspects of life in order to learn about the possible dangers in the world, but as we get older we’ve learned our lessons and are aware that we have less time left in life: therefore, it becomes more important for us to be happy.

1.Barbara Strauch probably agrees that ______.

A. people’s brains work best between their 40s and 60s

B. the young are better at handling important things

C. aging leads to the decline of the function of the brain

D. wrinkles and gray hair are the only symbols of aging

2.The continuing research has found older people perform better on ______.

A. perceptual speed B. vocabulary tests

C. number ability D. body balance

3.People are happier with aging because ______.

A. they know how to share feelings

B. they learn to value the time left

C. they cannot focus on negative aspects

D. they do not realize the possible dangers

4.What is the main idea of the passage?

A. People get happier with age.

B. People get more self-aware with age.

C. People get wiser with age.

D. People get more forgetful with age.

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