What surprised me was not what he said but_______he said it.

A. the way B. in the way that

C. in the way D. the way which

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We need to get to the root of the problem______ we can solve it.

A. while B. after

C. before D. as

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It was announced that only when the terrible disease was under control _______ to return to their homes.

A. the residents would decide

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C. would the residents be decided

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Just in front of our house____with a history of l,000 years.

A. does a tall tree stand B. stands a tall tree

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— Do you know __________ they got to know each other?

— It was last year ________ they both taught English in China.

A． when was it that; when

B． when it was that; that

C． when it was that; when

D． when was it that; that

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Chan's restaurant on Baker Street,___________used to be poorly run, is now a successful business.

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閱讀下列短文，從每題所給的A、B、C和D項中，選出最佳選項，并在答題卡上將該項涂黑。

When people find out that the product they bought is unsatisfying or in some other way does not live up to the manufacturer’s claims , the first step is to present the warranty , or any other records which might help , at the store of purchase . In most cases , this action will produce results . However , if it does not , there are various means the consumer may use to gain satisfaction . A simple and common method used by many consumers is to complain directly to the store manager . In general , the “ higher up ” his or her complaint , the faster he or she can expect it to be settled . In such a case , it is usually settled in the consumer’s favor , assuming he or she has a just claim . Consumers should complain in person whenever possible , but if they cannot get to the place of purchase , it is acceptable to phone or write the complaint in a letter .

Complaining is usually most effective when it is done politely but firmly , and especially when the consumer can demonstrate what is wrong with the item in question . If this cannot be done , the consumer will succeed best by presenting specific information as to what is wrong , rather than by making general statements . For example , “ The left speaker does not work at all and the sound coming out of the right one is unclear ” is better than “ This stereo does not work . ” The store manager may advise the consumer to write to be manufacturer . If so , the consumer should do this , stating the complaint as politely and firmly as possible . If a polite complaint does not achieve the desired result , the consumer can go to a step further . She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer’s rights .

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3.What’s the best title of this passage ?

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B. How to make an effective complaint

C. How to avoid buying a faulty item

D. How to deal with complaints

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