A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff. It cost me only a ＄12 taxi ride.
I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.
The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.
Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.
I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!
One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”
Did I tip him big time? You bet!
The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.
What lesson did the author learn from the taxi driver?
A．How to make the best use of time.
B．How to do better in the service business.
C．How to turn an interest into your career.
D．How to become a motivational speaker.
Why did the author look around for a “Candid Camera”?
A．Because he was afraid he would be photographed in the cab.
B．Because he was worried what the driver could be up to.
C．Because he was amazed by the way the driver was treating him.
D．Because he wasn’t interested in the tapes offered by the driver
It can be inferred from the story that .
A．the taxi driver couldn’t accept just being average
B．the author was anxious to get back to meet a client
C．when the author waited for a taxi at the airport, he was not in a rush
D．the taxi driver loved to play his favorite music during rides
According to the story, the taxi driver .
A．was dissatisfied wit his present job
B．was once often rewarded for being a model worker
C．enjoyed offering his customers more than they expected
D．was forced to become a taxi driver to support his family
王后雄學案教材完全解讀系列答案科目：高中英語 來源： 題型：閱讀理解
Twenty years ago, I drove a taxi for a living. One early morning, I received a call for a taxi. When I arrived at the building, it was 2:30 am and only one room gave off light. Many would just shout once or twice and then drive away. But I thought this passenger might need my . So I walked to the door and “Just a minute,” answered a weak, elderly After a long time, the door opened. A small old womanbefore me, carrying a small suitcase. I took her suitcase and we walked slowly to the car. She kept thanking me for my kindness.
When we got in the car, she gave me a (n) and then asked to drive through the city center. But it wasn’t the way. “Oh, I’m in no hurry,” she said. “I’m on my way to Westhill Old People’s Home. The doctor says I don’t have much time .
We drove through the city center. She me the building where she once worked. We drove past the church where she got married. Sometimes she’d ask me to slow down in front of a building or at a corner and ．sit looking at the darkness, saying nothing. When the sun began to , we drove in silence to the old people’s home. When we arrived, almost a second thought, I gave her a big hug (擁抱). “You gave an old woman a little moment of . Thank you!” she said tearfully.
I was totally lost in thought for the rest of the day. I can’t imagine what would happen if I to do what I did? We always think that there are no great moments in our lives, but great moments are just in what others may consider a one.
A. drivers B. workers C. guests D. passengers
A. advice B. help C. suggestion D. attention
A. stopped B. breathed C. worked D. knocked
A. sound B. noise C. voice D. shout
A. turned up B. set up C. got up D. put up
A. order B. address C. idea D. reason
A. busiest B. longest C. narrowest D. shortest
A. left B. saved C. lost D. spared
A. gave B. passed C. showed D. made
A. could B. would C. should D. must
A. move B. set C. rise D. burn
A. after B. with C. except D. without
A. patience B. courage C. joy D. sadness
A. refused B. offered C. planned D. regretted
A. difficult B. small C. strange D. interesting
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科目：高中英語 來源：安徽省懷寧中學2009-2010學年度高一下學期期中考試（英語） 題型：完型填空
第二節(jié)完形填空（共20小題；每小題1.5分，共30分）
閱讀下面短文，掌握其大意，從每題所給的A、B、C、D四個選項中，選出最佳選項。
London taxi drivers know the capital like the back of their hands. Just 36 into one of the city’s 22,000 distinctive (有特色的)shaped cars and tell the driver your 37 . No matter how small and obscure (模糊的) the street is, 38 will be able to get you there without any 39 .
The reason London taxi drivers are so 40 is that they have all gone through a very rough training period known as “the knowledge” to get the special license （許可證） 41 to drive taxis. During this period, 42 can take from two to four years, the would-be taxi driver 43 learn the most 44 route to every single road and to every important building in London. To 45 this, most learners go around the city 46 small motorbikes, practicing how to move to and from different points of the city.
Going around London on a small motorbike can have its problems, particularly during the winter. Collin Sinclair, 40, who has been a taxi driver for 15 years, described his 47 period as a time of 48 , sweat and tears. “There was thick snow everywhere and I had to 49 my mother’s tights (緊身褲) because I was so cold,” he said.
Learner taxi drivers 50 several times during their training period 51 government officers. Sinclair thought his exams were a nerve-racking (傷腦筋的) experience. “The officers 52 you, ‘How do you get from Buckingham Palace to the Tower of London?’ and you have to take them there in a very direct line. When you get to the Tower, they 53 say, ‘Well done.’ They will quickly 54 the next question. After five or six questions, they’ll just say, ‘See you in two months time,’ and 55 you know the exam is over.”
36.A. jump B. take C. insert D. sit
37.A. name B. address C. destination D. place
38.A. a driver B. the driver C. and the driver D. drivers
39.A. question B. hesitation C. puzzle D. trouble
40.A. kind B. efficient C. gentle D. sensitive
41.A. made B. taken C. needed D. suited
42.A. it B. which C. that D. what
43.A. has to B. wants to C. must D. need
44.A. easy B. fast C. good D. direct
45.A. achieve B. admit C. know D. find
46.A. ride B. by C. take D. on
47.A. driving B. training C. parking D. working
48.A. hope B. convenienceC. flood D. blood
49.A. dress B. put on C. wear D. dress in
50.A. are taught B. are tested C. are fed up D. are tired
51.A. with B. as C. for D. by
52.A. ask B. tell C. order D. teach
53.A. will B. used to C. won’t D. would
54.A. move on to B. rely on C. stand by D. fill out
55.A. when B. what C. then D. that
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科目：高中英語 來源：2012-2013學年湖北咸寧鄂南高中高一上學期期中考試英語試卷（帶解析） 題型：閱讀理解
Last July, my 12-year-old car died on California’s Santa Ana Freeway. It was an hour before sunset, and I was 25 miles from home. I couldn’t reach anyone to pick me up, so I decided to take a bus. Not knowing the routes, I figured I’d just head east.
A bus pulled up, and I asked the driver how far she was going. “Four more lights,” she said. There was another bus I could take from there. This clearly was going to be a long night.
She dropped me off at the end of her route and told me which bus to look for. After waiting for 30 minutes, I began to think about a very expensive taxi ride home. Then a bus pulled up. There was no lighted number above its windshield（擋風玻璃）.It was out of service. But the door opened, and I was surprised to find that it was the same driver.
“I just can’t leave you here,” she said. “This isn’t the nicest place. I’ll give you a ride home.”
“You’ll drive me home in the bus?” I asked, puzzled.
“No, I’ll take you in my car,” she said.
“It’s a long way,” I protested.
“Come on,” she said. “I have nothing else to do.”
As we drove from the station in her car, she began telling me a story. A few days earlier, her brother had run out of gas. A good Samaritan picked him up, took him to a service station and then back to his car. “I’m just passing the favor along,” she said.
When I offered her money as a thank-you, she wouldn’t accept it. “That wouldn’t make it a favor,”she said. “Just do something nice for somebody. Pass it along.”
【小題1】Why did the writer say that he would have a long night?
| A．He wondered how long he had to wait for the next bus. |
| B．No driver would give him a ride. |
| C．He didn’t know the routes. |
| D．He perhaps would have to take a taxi. |
| A．very quiet and peaceful |
| B．dark without street lights |
| C．neither clean nor beautiful |
| D．a little unsafe |
| A．No bus would come at the time. |
| B．A taxi ride would be more comfortable. |
| C．He became impatient and a bit worried. |
| D．He knew the driver would never return. |
| A．would pass the good deed along |
| B．would keep her in memory |
| C．would give the money to others |
| D．would do her a favor |
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科目：高中英語 來源：2014屆浙江省嘉興市高三上學期期中考試英語試卷（解析版） 題型：單項填空
--- I saw your uncle take a taxi to the airport. Why didn’t you drive him there?
--- I ______. But my car ______.
A. would; was fixed B. would have; was fixed
C. would have; was being fixed D. did; was being fixed
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科目：高中英語 來源：2012-2013學年湖南省懷化市高三上學期期末考試英語試卷（解析版） 題型：完型填空
It was the second day of a winter holiday in Queenstown, New Zealand, three years ago. When we decided to explore the beautiful scenery, our landlady 36 us,“Make sure you are well wrapped up today. The weather is 37 . Head back when you see snowfall.”
The day was bright and sunny, and I started to wonder if she was being too cautious. When snow began to fall at 6:00 pm, I was not worried, thinking we’d have no 38 in catching a taxi back. However, we waited for a while, and all the drivers shook their heads when told of our 39 .
The first driver passed by and gave me a card with a number for me to 40 help. I was filled with 41 , but I had no choice but to lead my three sisters to a nearby place to make the 42 . Then a taxi drew up and we climbed in. The driver did not appear very friendly. Then the light streaming from his headlights showed very 43 why no taxi wanted to take us to our hotel. And I began to understand the driver’s apparently unfriendly silence — he was worried. The steep incline (斜坡) ahead was 44 with snow. The taxi slowly made its way up the hill. Suddenly, we came to a dead stop, and the driver turned to us. “Look! It is very 45 to go forward. You have to get out and walk. If I drive any further, the taxi will slide back,” he said. “Er ... can you keep your headlight on and help my elder sister? The rest of us will follow you up,” I said. The driver 46 .
We made it safely back to our hotel. Even though it 47 for the rest of the days, we could see the silver lining in the cloud(一線希望): the generous soul who helped us.
1. A．protected B．guarded C．helped D．warned
2. A．hateful B．colorful C．changeable D．unforgettable
3. A．reason B．time C．trouble D．opportunity
4. A．situation B．destination C．background D．information
5. A．call for B．wait for C．give up D．look up
6. A．confidence B．pride C．doubt D．joy
7. A．appointment B．call C．way D．invitation
8. A．clearly B．weakly C．Unwillingly D．quietly
9. A．charged B．covered C．crowded D．provided
10. A．dangerous B．possible C．limited D．unacceptable
11. A．agreed B．admitted C．admired D．applied
12. A．shone B．blew C．rained D．snowed
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