假定你是李華，兩周前你從網(wǎng)上訂購(gòu)了一套英語(yǔ)書蟲系列讀物（Bookworm Series），昨天才到貨，且包裝破損，數(shù)量不足。請(qǐng)就此向網(wǎng)店客服寫一封電子郵件投訴。要點(diǎn)如下：

1、介紹購(gòu)物情況；

2、反映存在的問題；

3、提出解決方案。

注意：

1、詞數(shù)120左右；

2、可適當(dāng)增加細(xì)節(jié)，以使行文連貫；

3、電子郵件的開并沒有和結(jié)尾已給出，不計(jì)入總詞數(shù)。

To whom it may concern,

Looking forward to your reply!

Regards,

Li Hua

To whom it may concern,

I’m one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.

Looking forward to your reply.

Regards,

Li Hua

【解析】

試題分析：假定你是李華，兩周前你從網(wǎng)上訂購(gòu)了一套英語(yǔ)書蟲系列讀物（Bookworm Series），昨天才到貨，且包裝破損，數(shù)量不足。請(qǐng)就此向網(wǎng)店客服寫一封電子郵件投訴。要點(diǎn)如下：1、介紹購(gòu)物情況；2、反映存在的問題；3、提出解決方案。要把所提示的點(diǎn)寫全，把漢語(yǔ)翻譯成通順的英語(yǔ)句子，可根據(jù)內(nèi)容要點(diǎn)適當(dāng)增加細(xì)節(jié)，寫作時(shí)要注意準(zhǔn)確運(yùn)用時(shí)態(tài)、語(yǔ)態(tài)、上下文意思連貫，符合邏輯關(guān)系。根據(jù)句意適當(dāng)使用并列連詞，同時(shí)也要合理運(yùn)用高級(jí)詞匯和高級(jí)句子為文章增色添彩，注意要求的字?jǐn)?shù)在120詞左右，不要太多或太少。電子郵件開頭結(jié)尾已為你寫好，不計(jì)入總詞數(shù)。

【亮點(diǎn)說明】I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday.這是一個(gè)表示轉(zhuǎn)折的并列句；And much to my disappointment, the books were so poorly packed up that the cover of one book was torn.此句運(yùn)用了高級(jí)詞組much to my disappointment和so--- that引導(dǎo)的結(jié)果狀語(yǔ)從句；To make matters worse, it is not a complete set, as I found one book missing.句中使用了獨(dú)立成分To make matters worse,和as引導(dǎo)的原因狀語(yǔ)從句；I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem.這是一個(gè)并列句；I hope that you either return my money or deliver a new set of books to me.這句包含了一個(gè)賓語(yǔ)從句；Besides, I’d like to be informed of the process of your dealing with my complaint在這句中運(yùn)用了高級(jí)詞匯和非謂語(yǔ)動(dòng)詞形式。

考點(diǎn)：考查書信格式的話題作文。

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