Complaints(投訴) should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt(收據(jù)) you may have. Ask to see the seller in a large store. In a small store the assistant may also be the owner so you can complain directly. In a chain store, ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who deals with the complaint later.
Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage, you should give any receipt number, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, store, or organization. Be sure to keep copies of your own letter and any you receive.
If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find it an attractive solution. In certain cases you may have the right to refuse the goods and ask for the money back, but this is when you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be able to get some money back as well. And you have suffered some special loss, if, for example, a new washing machine tears your clothes, you might receive money to repair them.
60. The shoppers may make a complaint because ____.
A.they dislike causing a fuss(大驚小怪)
B.it doesn’t do what is claimed(要求) for it
C.the article is not up to standard
D.they are at fault in buying the article
61. If you write a letter to complain, _____.
A.it is important to keep a record of what you say
B.it is necessary to send receipts
C.say how you feel about the matter
D.ask what receipt numbers you should give
62. You can demand your money back only if ____.
A.the article cannot be replaced or repaired
B.you have gone back immediately
C.the article has not gone up in price since you bought it
D.the article has defects(缺陷)
63. You may be able to claim extra money when ____.
A.you have been hurt
B.you can’t find something special
C.damage has been caused by the faulty article
D.your clothes have been torn or lost
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科目：高中英語 來源：不詳 題型：完形填空

第二節(jié)摘錄信息 (共5小題；每小題1分，滿分5分) {007}
閱讀短文，根據(jù)所讀內(nèi)容在文后53--57的空格里填上適當(dāng)?shù)膯卧~或短語，并將答案轉(zhuǎn)寫到答題
卡上。注意：每空不超過3個(gè)單詞。
Advertisements can be placed nearly everywhere to catch our attention, they have even become popular on the Internet. That means that customers can see them at any time and from any place. In cities, you can see them on the sides of buses, taxis and trains. There are advertisements high up on the sides of buildings. The names of famous brands, like Nike, Pepsi, Guess and Apple, appear on shoes, clothing and bags. So when people use these branded products in their daily life, they are helping the products to sell more of them.
Every company gets you to recognize its name. The company name is always printed in the same way, using the same letters and the same colors. So, when customers see the same “l(fā)ook” of the company name day-in and day-out, they begin to recognize it without having to read it.
We cannot predict the future of advertising, but one thing is certain- advertisements are here to stay and will always change the way of our life.
                         Title:53________
Aim
To 54.________
55.______
56.________
On the sides of buses, taxis and trains
On the sides of buildings
On shoes, clothing and bags
Effect
Changing our 57.________
 

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科目：高中英語 來源：不詳 題型：完形填空


第二節(jié) 根據(jù)短文內(nèi)容，從短文后的選項(xiàng)中選出能填入空白處的最佳選項(xiàng)。選項(xiàng)中有兩項(xiàng)為多余項(xiàng)。
It may help you to know that there is no such thing as a perfect speech. At some point in every speech, every speaker says something that is not understood exactly as he has planned.  __71__ Why? Because the listeners do not know what the speaker plans to say.　　72　　  If you lose your place for a moment, wrongly change the order of a couple of sentences, or forget to pause at a certain point, no one will be any the wiser. When such moments occur, don’t worry about them. Just continue as if nothing happened.
    73     If you have ever listened to Martin Luther King’s famous speech--- “I have a Dream”, you may notice that he stumbles (結(jié)巴) over his words twice during the speech.     74    Why?  Because you were fixing your attention on his message rather than on his way of speech-making.
People care a lot about making a mistake in a speech because they regard speech-making as a kind of performance rather than as an act of communication. They feel the listeners are like judges in an ice-skating competition.    75  They are looking for a well-thought-out speech that expresses the speaker’s ideas clearly and directly. Sometimes a mistake or two can actually increase a speaker’s attractiveness by making him more human.
As you work on your speech, don’t worry about being perfect. Once you free your mind of this, you will find it much easier to give your speech freely.
A．They only figure out what you are trying to say.
B．Most likely, however, you don’t remember.
C．But, in fact, the listeners are not looking for a perfect performer.
D．Even if you do make an obvious mistake during a speech, that doesn’t really matter.
E.Quite often, however, you just laugh his small mistakes off.
F.Fortunately, such moments are usually not obvious to the listeners.
G.They hear only what the speaker does say.

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科目：高中英語 來源：不詳 題型：完形填空

第二節(jié)根據(jù)對話內(nèi)容，從對話后的選項(xiàng)中選出能填在空白處的最佳選項(xiàng)。選項(xiàng)中有兩項(xiàng)為多余選項(xiàng)。(AB="E," AC="F," AD=G)
---Mr. Paker, when did you arrive home yesterday evening?
--- At about 8 o’clock.
---____61______
---Well, I washed my hands and then watched sports news.
---____62_____
---At about 8:45, I guess.
---____63_____
Yes, I watched TV and went to sleep afterwards.
---____64_____
---Well, I think I was in the bath at that moment.
---____65_____
A．When did you have supper?
B．Did you go out to have a walk last night?
C．What did you do right after you entered your flat?
D．No, you were not. You robbed a bank in Main Street.
E.Did you stay at home all evening?
F.But your friends phoned you at nine, and you didn’t answer.
G.They tried many means to get in touch with you.

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科目：高中英語 來源：不詳 題型：閱讀理解


In my long years of teaching, I often ask my student to read the texts until they can recite them, and I tell them that recitation is an important part of their homework. However, some of my students are tired of doing so, thinking that it is both hard and useless. They argue that it takes a long time to recite a text from memory and text itself never appears in a test paper.
In my opinion, it naturally takes time to recite a text, but it is worth doing so. When you are able to recite a text, you are sure to be familiar with the words and expressions. When you need them in reading or writing or doing exercises, they will come to your mind quickly, and so you will give quick response to all kinds of language situation. How can we say that it is useless?
Besides, many students complain that they soon forget what they were once able to recite. This is true, but you don’t need to worry. While you are reading and forgetting the texts, your language level is being raised. Sure you don’t remember your Chinese texts that you once read in the primary school, but now you are able to read novels and newspaper. So, recitation of the texts will help you improve your language ability.
61. The writer often asks his students to recite the texts,_______.
A.But they don’t like to do so.
B.And they are eager to do so
C.But they wrote a letter to the Department of Education reporting the thing.
D.But they do more exercises instead of reciting the texts.
62. What do the students think about the teacher’s advice?
A.The English teacher tries his best to help them with English.
B.The English teacher is very kind to them.
C.The English teacher asks them to do something useless.
D.The English teacher should let them study on their own.
63. According to the text, which of the following is correct?
A.The teacher thinks the students are too naughty to learn English well.
B.The students think they spend a lot of time in reciting the texts and get nothing.
C.The students say that they often forget the words.
D.The students take no interest in English.
64. When the students are against his suggestion, the writer_______.
A.often criticizes them
B.patiently explains to them why they should recite the texts
C.wants to give up his idea
D.is afraid that he is criticized by the headmaster.
65. Why does the writer suggest that the students recite the text?
A.Reciting the texts can improve the ability of applying English.
B.Reciting the texts is the best way of learning English.
C.The students should remember all the texts that the teacher has taught them.
D.Reciting the texts can greatly improve the classroom teaching.

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科目：高中英語 來源：不詳 題型：閱讀理解


第三部分閱讀理解（共20小題，每小題2分，滿分40分）
When my daughter, Sophie, was admitted to a college we were very happy, but a little worried about becoming empty nesters. I knew I had to do something to help myself adapt, starting with the summer before she left.
Sophie had a pack of colorful T-shirts. I knew she wouldn’t wear them any more, so I decided to make a quilt out of them for her bed at college. It focused my energy, and also let me relive some memories. I tried to work on the quilt when Sophie wasn’t at home----which turned out to be often. She was very busy with her friends. Even when she was around, her door was shut more than usual. I felt a bit hurt. After all, we didn’t have much time together before she went to college, I was already missing her, and she hadn’t ever left yet.
When we arrived at the college, a wave of emotion flooded me. I tried to hold it back, but Sophie saw it in my face. She took a big red book from her bag. “ I made this for you, Mom,” she said. Then I knew why she had been staying behind a closed door that summer. It was an album of photographs documenting the life of our family over the last 17 years.
I broke into tears. Some of it was sadness at having to let her go, but some of it was joy. I knew that our connection was more powerful than ever, and that we’d always be connected by the strongest of threads, the love that went into every stitch of her quilt and every photo of my album.
In Sophie’s dormitory I unfolded the quilt on her bed. For a moment she was speechless. Then she threw her arms around me . “Mom, I love you,” she said. One of her new friends was calling her outside. Sophie turned, and I let her go.
56.What do we learn about Sophie from the passage?
A. She did not understand how her mother felt about her leaving.
B. She had few friends, and kept to herself at home that summer.
C. She made a photo album to show her love.
D. She liked her colorful T-shirts very much.
57.Why did the author feel hurt, according to the second paragraph?
A. Because Sophie was not interested in what she was doing.
B.Because Sophie had little time for her.
C.Because Sophie was going to leave home for a long time.
D.Because Sophie did not help her to make the quilt.
58.How did the author feel when they arrived at the college?
A. She felt worried.
B.She felt nervous.
C.She was sorry to be leaving her daughter.
D.She missed her daughter very much.
59.Why did the author finally let her daughter go?
A. She realized that her daughter had to go to college by herself.
B.She realized that the love between them would never be cut off.
C.Sophie’s present had made her forget her sorrow.
D.Sophie’s new friends were calling her outside the dormitory.

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科目：高中英語 來源：不詳 題型：閱讀理解

IV. 閱讀理解（共15小題；每小題2分,滿分30分）
Every year when the Italian artist Michelangelo’s (1475－1564，意大利文藝復(fù)興時(shí)期著名雕刻家、畫家、建筑師) birthday comes around, computer users all over the world are filled with fear (害怕) and use their computers with care. Some may even choose not to turn on their computers on March 3. All this fear and care are just because a deadly computer virus is ready to cause damages on that day.
What’s a computer virus then? Why do people get so afraid of it?
A computer virus is, in fact, a little program that is put into other programs and that does something bad. It is called a virus because, like any real-life viruses such as AIDs virus, it reproduces itself. And when these programs are run, the virus is brought to life. It hides itself in your computer system waiting for the right moment to make damages. And at the same time it keeps producing itself by copying itself onto other programs.
The Michelangelo virus waits until the artist’s birthday comes around, and then it will wake up to do very bad things like destroying you files (毀壞文檔) . So next time when you turn on your computer, look out for computer viruses!
56. The Italian artist Michelangelo ____________.
A. was born six centuries ago                            B. was born on March 3, 1475
C. died six centuries ago                            D. died on March 3, 1564
57. Why are computer users full of fear on March 3?   Because _________.
A. it is the birthday of a famous Italian artist.
B. a kind of computer virus will be produced on that day
C. “the Michelangelo virus” will wake up and then cause damages on that day.
D. everything will go wrong with computers on that day.
58. In fact, a computer virus is __________.
A. a program which can be put into computers with some damages to them.
B. a kind of real-life virus.
C. a kind of virus like AIDS virus
D. a kind of program which is placed into other programs and which makes damages
59. In fact, a computer virus is ready to cause damages _________
A. on any day                                    B. only on March 3   
C. on Fridays                                     D. only on some famous artists’ birthdays
60. What should we do to protect our computers from virus according to the passage?
A. Don’t turn any computer on.    
B. Be careful.
C. Destroy our files before viruses. 
D. Don’t use computers to do important work.

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科目：高中英語 來源：不詳 題型：閱讀理解


There was once a captain who loved money so much that he cheated his sailors at the end of every voyage and took their wages.
On the last day of one voyage, the ship was in a small port. It was winter time, and the sea was very cold, so the captain said to his sailors, “ If one of you stays in the water during the whole night, I will give him my ship. But if he comes out before the sun appears, I shall get his wages.(工資)”
The sailors had heard about the captain’ cheating, so they didn’t trust him. But then one of them, who thought that he was cleverer than the captain, said that he would do it. He got into the water and, though it was very cold, stayed in it. When it was nearly morning, some fishermen lit a fire on the shore abut half a mile away.
“ You are cheating,” the captain said to the sailor. “ The fire’s warming you.”
“ But it’s half a mile away.” Said the sailor.
“ A fire is fire,” answered the captain.
“ Perhaps you think that you are clever because you have won my wages, but you can’t cook a chicken,” said the sailor.
“ I can’t,” answered the captain.
“ If you cook this chicken,” said the sailor, “ I shall work for you without wages for seven years, but if you can’t, you will give me your ship.”
The captain agreed, took the chicken and said, “ Where’s the fire?”
“There it is,” answered the sailors, “ On the shore.”
“ ‘A fire’s fire’, you said,” answered the sailor. “ If it is enough to warm me in the water, it is enough to cook your chicken.”
66. The captain got the sailors’ wages ________________.
A. to buy a chicken for himself
B. and kept the money for future use
C. by cheating them
D. and said he would return the money soon.
67. Which of the following statement is true?
A. All the sailors refused to get into the water because it was too cold.
B. The captain knew that the fire the fishermen made was enough to warm the sailor in the water.
C. The captain succeeded in cheating the sailor.
D. It was the sailor who was clever.
68. The captain insisted that the fire was warming the sailor because he ___________.
A. didn’t want to lose the bet
B. didn’t believe the sailor’s success
C. wanted to keep his promise
D. wanted to show his cleverness
69. Which of the following statement is NOT true?
A. The sailor didn’t trust the captain.
B. In order to help the sailor in the water, the fishermen made a fire.
C. The Captain failed to cheat the sailor this time.
D. The sailor didn’t get out of the water before the sun appeared.
70. What is the best title?
A. How A Captain Cheated His Sailor
B. How A Sailor Got A ship
C. A Brave Sailor
D. A Fire is Fire

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科目：高中英語 來源：不詳 題型：閱讀理解

.
There is one language that is used in every country in the world. The people who use it are young and old, short and tall, thin and fat. It is everybody’s second language. It is easy to understand, although you can’t hear it. It is sign language.
When you wave to a friend who is across the street, you are using sign language. When you smile at someone, you are saying, “I want to be friendly”, but you are not using speech. You are using sign language. When you raise your hand in class, you are saying, “Please ask me. I think I know the correct answer.”
Babies who can’t talk can point at things. They are using sign language. A policeman who wants to stop traffic holds up his hands. He is using sign language.
Many years ago, a French priest, Charles Michel de Epee, became interested in education for deaf people. He invented a finger alphabet (字母表). It is still in use. People can make the sign for letters and spell words with their hands, and deaf people can read and understand them. Soon there were schools for the deaf in many countries. The only university for the deaf is Gallaudet College in Washington, D.C.
Today, in the United States, there are special TV news programs for deaf people. The newsreader tells the news in sign language. At the same time, the words appear on the TV screen.
The actors in the Theatre of Deaf don’t spell every word. Sometimes they use hand signs. When they put two hands together, it means sandwich. They can make a roof with their hands when they want to show a house. One finger in front of an actor’s mouth can mean quiet. You can talk to people who are behind windows that are closed. And when you go swimming with your friends, you can have conversations under water.
How many hand signs do you use every day?
63. Which of the following about sign language is TRUE?
A. It is a special language used in a few countries in the world.
B. It is a way to express one’s ideas without words.
C. It is only used by the deaf.             
D. It can be heard.
64. If you want to express the idea that “I am very friendly” to someone, you will ______.
A. raise your hand                          B. put one hand onto the other
C. smile to the person                     D. make a roof with your hands
65. Which of the following is TRUE according to the passage?
A. Hand signs instead of finger signs are used everyday.
B. There are schools, colleges and universities for the deaf in the USA.
C. The French priest Charles invented sign language. 
D. Even babies are using sign language.
66. The passage is mainly about ______.
A. an introduction to sign language      B. the importance of sign language
C. a famous priest in France            D. how to use sign language 

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