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Thank you for your interest in volunteering with the City of Melbourne's tourism program.
If you would like to receive an email advising you of the next recruitment(招募) intake, please email tourism@melbourne.vic.gov.au
Information about volunteering with Tourism Melbourne
Volunteers play a vital role in the City of Melbourne’s tourism services. They provide information on Melbourne to around two million visitors each year. Their love and knowledge of the city and regional Victoria adds to Melbourne's reputation as a friendly, welcoming and culturally vibrant (有活力的) city.
The City of Melbourne’s tourism branch generally conducts two volunteer recruitment intakes each year for the following tourism programs:

  • City Ambassadors
  • Melbourne Visitor Booth at Bourke Street Mall
  • Melbourne Visitor Centre at Federation Square 
  • Melbourne Greeter Service
   Places are limited and prospective volunteers must participate in a selection process based around the following criteria. Volunteers must be:
第一節(jié)   passionate about Melbourne
第二節(jié)   customer service focused
第三節(jié)   familiar with computer
第四節(jié)   available for one four-hour shift (either morning or afternoon) each week for a minimum of one year
第五節(jié)   team players who love meeting with people
第六節(jié)   able to demonstrate a commitment to the City of Melbourne’s values(as outlined in the online application)
More information
To find out more about becoming a tourism volunteer, contact us online or phone 03 9658 9658.
For other volunteering opportunities, see national volunteer recruitment website Go Volunteer.
【小題1】Where will you most probably read the above passage?
A.In classified tourism advertisements.
B.In a radio report of a tourism program.
C.In a book review about volunteering.
D.On a local government website.
【小題2】Which of the following is NOT one of the requirements for a volunteer?
A.Owning a driver’s license.
B.Enjoying meeting people.
C.Having computer skills.
D.A four-hour shift each week.
【小題3】 It can be inferred from the passage that ______.
A.the program’s recruitment takes place every two years
B. Go Volunteer offers more information about Melbourne’s volunteer program
C.if you know Melbourne well, you are sure to be admitted as a tourism volunteer
D.even though you are interested in the program, you can’t be its member right now
【小題4】What would be the best title for the passage?
A.Does Volunteering Pay Back?
B.Welcome to the City of Melbourne!
C.Tourism Volunteer Program.
D.Interest and Tourism Volunteering.


【小題1】D
【小題2】A
【小題3】D
【小題4】C

解析

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Thanksgiving Day was near. Lucy, the first grade teacher, gave her class a fun   36 — to draw a picture of somebody or something for which they were    37  . When the students    38  
their assignment, she found most of them drew some pictures of their family, teachers, friends or neighbors.
Douglas, however, made a different kind of picture. He was a   39   boy. He didn’t act the same as others. He always seemed to be shy and sad. He   40  played with other children during the break   41  they kindly invited him to. Lucy treated him very well. She always helped him and   42   him to be confident. Yes, his picture was different. He just drew a   43 . Nothing else. His abstract image   44   the imagination of his classmates. Whose hand could it be? One guessed it was a mother’s hand, for mother’s hand gives children warmth and   45  . Another child guessed it was a police officer’s hand, because the police   46  people and care for people. And so the discussion   47 .
When the children were discussing it, Lucy paused at Douglas’ desk,   48  down, and asked him whose hand it was. The little boy murmured, “It’s   49 , teacher.” Douglas was most thankful for her hand. She was   50  and felt tears in her eyes. She thought of the times she had taken his hand and walked with him here or there. She   51   how often she had said to him, “Take my   52 , Douglas. We’ll go outside.” or “Let me show you how to hold your pencil.”
The story speaks of   53  thankfulness. It also says something about teachers teaching and parents parenting and friends showing friendship. They might not always say “  54 ” out, but they’ll remember the hand that you   55 out to give them love and be grateful to you always.
【小題1】..

A.assignmentB.question C.suggestionD.solution
【小題2】.
A.sorryB.regretfulC.thankfulD.responsible
【小題3】.
A.gave inB.handed inC.put off D.called off
【小題4】..
A.strongB.kindC.differentD.humorous
【小題5】..
A.oftenB.usuallyC.seldomD.ever
【小題6】..
A.because B.though C.as D.since
【小題7】..
A.encouragedB.discouragedC.cheeredD.praised
【小題8】..
A.handB.faceC.earD.leg
【小題9】.
A.reducedB.ruinedC.inspiredD.used
【小題10】..
A.comfort B.praise C.sorrowD.coldness
【小題11】..
A.searchB.questionC.meetD.protect
【小題12】..
A.endedB.succeeded C.continuedD.failed
【小題13】..
A.brokeB.pulledC.lookedD.bent
【小題14】..
A.hisB.yours C.my mother’sD.my father’s
【小題15】..
A.disappointed B.annoyedC.tiredD.touched
【小題16】..
A.forgotB.regrettedC.recalledD.understood
【小題17】..
A.handB.book C.lesson D.gift
【小題18】..
A.rather thanB.more than C.anything but D.nothing but
【小題19】..
A.I’m sorryB.Take careC.I’m all rightD.Thank you
【小題20】..
A.get B.reachC.putD.make

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Several years ago, while attending a communication course, I experienced a most unusual process. The instructor asked us to list __16__ in our past that we felt __17__ of, regretted, or incomplete about and read our lists aloud.
This seemed like a very __18__ process, but there’ s always some __19__ soul in the crowd who will volunteer. The instructor then __20__ that we find ways to __21__ people, or take some action to right any wrong doings. I was seriously wondering how this could ever __22__ my communication.
Then the man next to me raised his hand and volunteered this story: “Making my  _23__, I remembered an incident from high school. I grew up in a small town. There was a Sheriff __24__ of us kids liked. One night, my two buddies and I decided to play a __25__ on him.
After drinking a few beers, we climbed the tall water tank in the middle of the town, and wrote on the tank in bright red paint: Sheriff Brown is a sob.(畜生). The next day, almost the whole town saw our glorious __26__. Within two hours, Sheriff Brown had us in his office. My friends told the truth but I lied. No one __27__ found out.”
“Nearly 20 years later, Sheriff Brown’s name __28__ on my list. I didn’t even know if he was still __29__. Last weekend, I dialed the information in my hometown and found there was a Roger Brown still listed. I tried his number. After a few __30__, I heard, “Hello?” I said, “Sheriff Brown?” Paused. “Yes.” “Well, this is Jimmy Calkins.”
“And I want you to know that I did it?”Paused. “I knew it!” he yelled back. We had a good laugh and a __31__ discussion. His closing words were: “Jimmy, I always felt bad for you __32__ your buddies got it off their chest, but you were carrying it __33___ all these years. I want to thank you for calling me...for your sake.”
Jimmy inspired me to __34__ all 101 items on my list within two years, and I always remember what I learned from the course: It’s never too late to __35__ the past wrong doings.

【小題1】
A.somethingB.anythingC.somebodyD.anybody
【小題2】
A.ashamedB.afraidC.sureD.proud
【小題3】
A.privateB.secretC.interestingD.funny
【小題4】
A.foolishB.politeC.simpleD.brave
【小題5】
A.expectedB.suggestedC.orderedD.demanded
【小題6】
A.connect withB.depend on C.make apologise toD.get along with
【小題7】
A.improveB.continueC.realize D.keep
【小題8】
A.notesB.listC.planD.stories
【小題9】
A.anyB.mostC.noneD.all
【小題10】
A.partB.gameC.trickD.record
【小題11】
A.viewB.signC.attentionD.remark
【小題12】
A.alsoB.evenC.stillD.ever
【小題13】
A.appearsB.considersC.presentsD.remembers
【小題14】
A.angryB.happyC.doubtfulD.alive
【小題15】
A.wordsB.ringsC.repeatsD.calls
【小題16】
A.coldB.plainC.nervousD.lively
【小題17】
A.in caseB.so long asC.unlessD.because
【小題18】
A.aroundB.outC.onD.away
【小題19】
A.build upB.make upC.clear upD.give up
【小題20】
A.regretB.forgive C.rightD.punish

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I was shopping at my local supermarket, as I normally have for years. One particular day, I had done about 2 weeks worth of shopping and  31  toward the register to pay for what I bought. After the cashier had scanned my items and I had bagged them up, she stated that the  32  was $150.
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I walked over to the mom and hugged her. She said, “It wasn't me, it was my    45 ” .  I said “I know, I wanted to thank you both,  46  she found it ... it's because of you that I got this back.” I was so happy. I was almost in tears. 
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She told me that the family of the little girl who found my money were not rich so they would really  49  this.  She also said that they had 3 children, so five was the   50  number of tickets!  

【小題1】
A.showedB.retiredC.hesitatedD.headed
【小題2】
A.percentageB.productC.totalD.luggage
【小題3】
A.reachedB.searchedC.checkedD.looked
【小題4】
A.particularB.curiousC.nervousD.serious
【小題5】
A.cardB.moneyC.purseD.goods
【小題6】
A.shockedB.movedC.inspiredD.confused
【小題7】
A.laughedB.screamedC.shoutedD.blamed
【小題8】
A.realityB.evidenceC.cashD.truth
【小題9】
A.forcedB.encouragedC.discouragedD.promised
【小題10】
A.doubtB.needC.expenseD.harm
【小題11】
A.work outB.hand inC.send forD.take away
【小題12】
A.broke upB.burst outC.send offD.lit up
【小題13】
A.Eventually B.ActuallyC.FinallyD.Unfortunately
【小題14】
A.interestedB.worriedC.surprisedD.absorbed
【小題15】
A.daughterB.husbandC.motherD.friend
【小題16】
A.becauseB.althoughC.howeverD.besides
【小題17】
A.lentB.borrowedC.producedD.offered
【小題18】
A.simplyB.constantlyC.immediatelyD.previously
【小題19】
A.rejectB.buyC.ignoreD.appreciate
【小題20】
A.uniqueB.perfectC.officialD.typical

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One day while shopping in a small town in southern California, it was my misfortune to be approached by a clerk.He seemed most unfriendly and not at all concerned about my intended purchase.I bought nothing, and marched angrily out of the store.
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"Beautiful day, isn't it?" I remarked, passing.Then I turned back."I really owe you a debt of thanks," I said softly.
His smile deepened, but he made no attempt to answer.A Mexican woman and two men were standing nearby.The woman stepped forward and volunteered, "Sir, but he doesn't speak English.Do you want me to tell him something?" In that moment I felt transformed.The young man's smile had made a big person of me.My friendliness and good will toward all mankind stand ten feet tall.
“Yes,” my reply was enthusiastic and sincere, “tell him I said, ‘Thank you!’”
“Thank you?” The woman seemed slightly puzzled.
I gave her arm a friendly pat as I turned to leave."Just tell him that," I insisted."He'll understand.I am sure!"
Oh, what a smile can do! Although I have never seen that young man again, I shall never forget the lesson he taught me that morning.From that day on, I became smile-conscious, and I practice the art diligently anywhere and everywhere, with everybody.
【小題1】Why did the author leave the store angrily?

A.He couldn't buy what he wanted.
B.The clerk treated him unkindly.
C.The clerk didn't speak English.
D.The store's goods were too dear.
【小題2】By saying "I felt the muscles in my own face happily responding"(in Para. 2), the author means _       __________..
A.he smiled back at the young manB.he did not want to smile
C.he would thank the young manD.he was still in a bad mood
【小題3】The author asked the woman to say "Thank you!" to the young man because the young man        .
A.had helped the author before
B.taught the author how to smile
C.taught the author a valuable lesson
D.was a kind employee of the store
【小題4】In the passage, the author seems to suggest that we should __  ___.
A.be generous to strangersB.practice smiling every day
C.help people in troubleD.smile at other people

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On August 26, 1999, New York City experienced a torrential downpour. The merciless rain caused the streets to flood. New York City' s subway system came to a screeching stop as the subway stations were drowned in water. Unfortunately, this happened during the morning rush hour.
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But the journey was not over yet. I would still have to walk several blocks to get to my office. When I finally got to work, I was completely soaked and left a puddle of water everywhere I sat. I was also exhausted (tired out)and discouraged from my commute.
My co-workers and I spent most of the day drying off. When 5:00 rolled around,I was ready to go home. I was about to log off my computer when I received an email from Garth, my Deputy Director:
I would like to thank all those who made the effort and eventually reported to work. It is always reassuring, at times like these, when employees so clearly show their devotion to their jobs. Thank you.
His email was short,but I learned more from that brief message than I ever did from a textbook. The email taught me that a few words of appreciation can make a big difference.The rainstorm and the transit troubles had made me miserable.But Garth's words immediately invigorated me and put a smile back on my face.As a matter of fact,his email made the whole subway painful experience all worthwhile.
August 26,1999 may have been one of the darkest days in New York City history,but it was one of the brightest days in my life thanks to Garth.
65.The subway system in NY came to a sudden stop because_______.
A. most of its service had stopped        B. it was flooded by busy travelers
C. it was during a morning rush hour      D. its stations were covered with water
66.How did the writer get to her office?
A. By pushing in the stairs to the platform.        B. By switching trains in a roundabout way
C. By battling with people to hail a taxi.   D. By walking miles to get to the office.
67.The underlined word "invigorated" probably means_______.
A. inspired             B. expected      C. liberated            D. convinced
68.Which is the best title for the passage?
A. A downpour in mid-summer          B. A lesson from a rainy day
C. An appreciation of a misery           D. A dark day in New York history

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