Most of us use the telephone several times a day to talk with friends or make social arrangements(安排). These calls are usually quite easy and require little planning.
Using the telephone for business purpose is different. In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world.
If you want to ensure good public relations, you need to master effective telephone techniques.
You should try to give an impression of an efficient, friendly, progressive company eager to give good service.
Before calling
Choose the right time. Consider the cost, urgency and convenience. When calling overseas, you need to consider the time difference.
Check the number. A great deal of money is wasted each year on dialing wrong numbers.
Plan your call. Make a list of points and questions to be raised.
Be prepared. Gather any files, papers or information that may be needed during the call. It is unprofessional to have to say “Hold on while I look for that.”
If you have to ask a caller to hold on, keep going back and assuring him/her that you will be as quick as possible.
Avoid interruptions. Call at a time when you are unlikely to be distracted(分心).
During the call
Be courteous, polite. Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday”?
Put a smile in your voice. Remember, your caller can not see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested.
Check your notes. Look back at your notes to ensure that you have covered everything and quote figures and other data correctly.
Get feedback. Make sure the caller understands the message correctly, especially deadlines and actions that are involved.
Be courteous. Finish by thanking the caller for his or her time and trouble.
After the call
Make notes. Let it become a habit to make notes of the call and place them in an appropriate file.
Take actions. If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do it immediately so that you do not forget important points.
【小題1】 Before calling, you have to _____.

A．stay at your company only	B．learn important data and figures by heart
C．get things ready for the communication	D．choose the right time and place

【小題2】 During the call, it is unsuitable to _____.

A．be decisive

B．be heard in low spirits

C．check your notes

D．get feedback

【小題3】 What does the underlined word “courteous” in the passage mean?

A．Polite.

B．Active.

C．Effective.

D．Correct.

When the musical sound rings you, you immediately reach for your pocket ready to have a chat．But although you probably use it all the time, have you ever stopped to think about the manners related to talking on the phone? If you haven’t, here are some tips to guide you．

       ●Always give the person you are calling plenty of time to get to the phone before you hang up．If the person who answers is not the one you want，give your name and ask if you may speak to the person you want．

       ●Think about the time you call people．Try not to call too early in the morning（before about 9:00）or too late at night（after about 9:30）．Also try not to call at mealtimes．

       ●If you go by plane to visit your relatives at Christmas, remember to follow airline instructions．Cell phones must be turned off as soon as the plane doors are closed and remain so until the doors open again on arrival．

       ●When face to face with someone, do not talk on the phone．It is rude to be on the phone when a waiter is trying to take your order in a restaurant, or when you are returning the shoes you have just been trying on in a shop．Finish any face-to-face business before taking a call．Continuing to use the phone while nodding to the person in front of you is quite impolite．

       ●When in a restaurant with your friends，keep phone conversations short．Make a call only if it is important．Practise speaking in a low voice．If no one looks your way, you’ve got it．

       ●If you go to a theatre, a concert or a cinema, consider the other people around you．Check that your phone is “off” before you enter．If you are expecting a very important call, put your phone on “vibrate”（振動(dòng)）and run for the exit as soon as you feel it．If you forget both “off” and “vibrate” and your phone rings, don’t answer it, turn it off straight away．

1.Which is true according to the passage above?

       A．You may call people anytime as you like．

       B．You may talk loudly on the phone at dinner in the restaurant．

       C．You may keep on talking on the phone while greeting somebody．

       D．You may call people as soon as you get on the plane，but not after the doors are closed．

2.We may infer from these tips that__________．

       A．some people don’t pay much attention to manners while making cell phone calls

       B．you may ask to leave a message unless the person you are calling is in

       C．calling people too early or too late in the morning is not polite

       D．a(chǎn)lmost everyone has got a cell phone

3.What does the underlined sentence “…you’ve got it” mean in the passage?

       A．You have succeeded in making a call without disturbing others．

       B．You have made the phone call brief and interesting．

       C．You’ve got the message you are waiting for．

       D．You have made a phone call secretly．

4.From the tips given above, we can decide the writer is sure to share the opinion that______．

       A．1ike the saying “clothes make a man”, nowadays cell phones make a man

       B．a(chǎn)s the old saying goes, money talks; nowadays cell phones talk

       C．the way we use the cell phones tells what we are like

       D．we are what cell phones we use

 

Four years ago my sweet mom went to be with her Lord. She did it her way.

I got the call at work, and I headed home quickly. Mom and Dad lived on a small farm that they had owned since I was seven. I hated going there every weekend. There was nothing for a young girl to do but watch the one station on the old TV set, if the weather allowed reception.

My mom, on the other hand, loved the peace and quiet of the land and loved to work in the garden among her flowers and vegetables. The place was rustic, with no indoor plumbing or heat. We had a big wood stove in the kitchen that did its best to heat the little farmhouse, but it always seemed cold and too quiet to me.

In the evenings, my mom and I would sit for hours singing in the little kitchen. I sang the melody and Mom harmonized. Her favorite song was "Moon River" and we sang it over and over. Mom told me stories about how when I was a little girl, I could sing before I could talk. She loved to tell how my playpen（嬰兒圈欄）sat in the kitchen next to the radio and there was one song I particularly loved called "Ivory Tower".

As time passed, I had my own children and went to visit every week or two. The kids loved the farm and the tractor rides with my dad. Me, well, I still hated the silence of the farm. While my mom loved to sit at her kitchen table and look out at her garden and flowers and retell all the old stories, I missed the hustle and bustle（喧鬧）of my life at home. But I sat there listening quietly as she reminisced.

Now, I sat back in the silence and the silence was deafening so I finally leaned over to turn on an old radio. Music always comforted me.

My heart skipped a beat. "Moon River" was playing on the radio. I sat there stunned, with a tear running down my cheek, as I listened to every familiar note.

Then the radio announcer of this oldie station came on. "Here's one we haven't heard in a while," and an unfamiliar song began. I began to cry harder as I heard the words sung over the airwaves. "Come down, come down from your Ivory Tower...."

1. The writer didn’t like staying in the farm for the following reasons EXCEPT that ________.

A. it was too cold and quiet

B. she could only sing one song in the small farm

C. there was nothing more that could make her excited

D. The place was rustic, with no indoor plumbing or heat

2. From the first paragraph, we know that the writer’s mother ________.

    A. passed away four years ago

 B. left the small farm with Lord

C. left for Lord to live her own way

    D. preferred to be with Lord

3.The underlined word reminisced in the fifth paragraph probably means ________.

A. recalled     B. comforted     C. shouted      D. sighed

4. Which of the following statements is NOT true according to the passage _______.

A. The writer was able to sing before she could speak.

B. The writer preferred to live a busy life in the city.

C. The writer was still quite familiar with the song "Ivory Tower".

D. The writer treasured all her childhood memories in the small farmhouse.

5. Which of the following would be the best title for this passage? _______

A. Cherish life                  B. My happy childhood

C. Our small farmhouse           D. Mom’s music

 

The Harvard Student—led Walking Tour
Let a student show you Harvard···on a free walking tour．
We welcome our neighbours to stop by the Harvard University Events＆Information Centre,
located in the Holyoke Centre Arcade at 1350 Massachusetts Avenue in the heart of Harvard Square in Cambridge．
Let a student take you and your family, school，or organization on an engaging，hour-long free historical tour of the Harvard Campus. The tours leave from the Events＆Information Centre．Not only will you discover the location of fascinating exhibition and programmers on campus，you will also see Harvard’s rich sampling of American history and architecture from the Colonial period to the present.
Schedule of Tours
Tours leave the Events＆Information Centre at 10 a.m. and 2 p.m. Monday through Friday, and at 2 p.m. on Saturday through the academic year (February4 through May 2；September 23 through December 16).Summer tours(June 24 through August 15)are offered at 10 a.m.,11：15 a. m．，2p.m．，and 3：15 p.m. Monday through Saturday．Reser—vacations for special tours of 20 or more people may be made by calling the Events＆Information Centre at (617)495-1573 or emailing icenter@ camail Harvard, edu. Tours are suspended March23 through April2 for Spring Break．May3 through June23 for Spring intercession(禱告),and August16 through September 22 for Summer intercession．
NOTE：Prospective(未來的)students may take tours originating at the Harvard Admission Office, located at Byerly Hall on 8 Garden Street in Cambridge．From April through August，the Admissions staff conducts an information session at l0a.m. followed by an 11 a.m. tour．Monday through Friday On Saturdays．there is no information session but the 11 a．m．tour is still scheduled．Another session is held year-round at 2 p.m. with a 3 p.m. tour following. For more information on tours for prospective students，please call at(617)495-1551．
Harvard University Events＆Information Centre
Location：Holyoke Centre Arcade．1350 Massachusetts Avenue，Cambridge MA 02138
Phone：(617)495-1573
【小題1】A person can join in a tour at ________on Saturday through the academic year．

A．10 a.m.

B．2 p.m.

C．11：15 a.m.

D．3：15 p.m.

【小題2】If you want to go for an information session, you can go on __________.

A．May 2

B．June 23

C．August 20

D．September 1

【小題3】A student who wants an information session may _________for more information．

A．call (617)495-1573	B．call (617)495-1551
C．email icenter@ camail. Harvard.edu.	D．go to the Events＆Information Centre

【小題4】The above ad．is mainly intended for________．

A．foreign visitors	B．freshmen
C．high school students	D．those living near Harvard University

  Guitar Lessons for Guitar Players

Playing the same things over and over again when you pick up the guitar? Teaching yourself for years but you hit a wall? Don’t know what to do next? Whether you’re a total beginner, or an old guitar player, we’ll get you working on something you can benefit from. I’m a professional teacher, over 30 students at my studio in downtown Berkeley and several music schools in San Francisco, Alameda, and Mountain

View.

No matter what style you’re into, I guarantee there are songs by your favourite bands that you could learn.

Call at 510-333-9091 or e-mail at blueschool147@gmail.com

Dance Classes for Students 2.5 Through Adults

Motion Dance Center in Martinez is now accepting registration(注冊(cè) )for all dance classes. There are classes offered in Jazz, Tap, Ballet, Hip-hop, Contemporary and Cheerleading. Classes run like the school year Sep. through June. Prices are very reasonable at only $45 a month. That’s for a one-hour class once a week for a month. This studio is known for their younger child program. We are always looking for talented instructors too. If you want more information call Deena at 925-229-5678.

Qi Gong with Angie

Qi Gong is the perfect activity for anyone at any age. It combines gentle movement and meditation( 冥想),　 breathing regulation and relaxation. The exercises are designed to reduce stress and anxiety and improve blood and energy circulation(  循環(huán)) throughout the body, therefore increasing immune   (免疫的) function, improving energy levels and sleep.

Thousands of Qi Gong lovers around the world have experienced the extraordinary benefits of this gentle, ancient Chinese exercise form and are healthier and happier for it. Join us to experience the benefits for yourself!

WHEN: Tuesdays from noon----1pm

WHERE: Halanda Studio 1062 Lincoln Avenue, San Jose, CA 95125

COST: $12 per class drop – in ( 即到即學(xué)的) or $45 for a pre-paid set of 4 classes

CONTACT: Angie at angie@lokahiacupuncture.com, 408-887-6000

1.The purpose of the first advertisement is to _______.

A．build a bridge between guitar players

B．look for teachers for several music schools

C．a(chǎn)ttract guitar players to attend music classes

D．help guitar beginners to improve their techniques

2.Who will probably contact 510-333-9091?

A．A music lover

B．A Hip-Hop lover

C．A dance lover

D．A Qi Gong lover

3.Sarah and Jessey decide to attend the dance classes for six months. They each will have to pay  _________ .

A．$135

B．$270

C．$540

D．1,080

4.According to Angie, the Qi Gong exercise is _______.

A．traditional, gentle but unpopular	B．a(chǎn)ncient, positive but complex
C．simple, effective but a little violent	D．traditional, gentle and effective