18.
File Created                                                 Page 1of 1
DELAYED BAGGAGE REPORT
PRINTED AT ALBANY N.Y.AIRPORT ON JULY 10 2015 11:15A.M.

Dear Valued Customer,
We regret that your baggage was not available to claim after your recent flight.Everything possible will be done to locate your property and return it to you promptly(迅速地).
For information regarding your delayed baggage,contact the United Airlines Baggage Resolution Center at its 24 hour,seven days a week
Number:
1-800-335-BAGS (2247)(US-Toll Free)
281-821-3536 (Local Houston Number)
Or visit site:http://www.united.com/for/bagtracing
As soon as you file your Delayed Baggage Report,United Airlines will begin to trace(搜尋) for your baggage system.Our Baggage Resolution staff will make every effort to call you once a day to keep you updated on our progress.Please refer to the File Reference Number on this receipt (憑證) when corresponding or calling so that we can quickly access your records,
Keep this receipt with your claim check and E-Ticket receipt until your baggage is returned to you.
In most circumstances,United Airlines will deliver your baggage when it is located.Delivery times vary depending on location.
If your baggage has not been returned to you within the initial five-day tracing period,please download a claim form at http://www.united.com/web/en-US/content/
travel/baggage/delayed.a(chǎn)spx and return it to us with the required documentation included.
DELAYED BAGGAGE REPORT

DELAYED BAGGAGE REPORT         FILE REFERENCE:ALBUA25876

Name:JOHN JACKSON                   Contact Number:802-247-9999
Delivery Address:66MOONBROOK DR
BRANDON               Email:minminvt@yahoo.com
VERMONT USA 05745

Bag Tag:0037387643; 0037387657

Description:Soft-Side Upright suitcase; Non-Zippered,hard side horizontal suitcase


32.Where does the report most probably come from?B
A.Suitcase Tracing Center 
B.Baggage Resolution Center
C.Delivery Center of United Airline
D.Information Center of the Airport
33.To inform the customer of the process,the staff at the center willD.
A.file the customers Delayed Baggage report
B.a(chǎn)ccess the customer's record quickly
C.update the process information online daily
D.contact the customer on the phone once a day
34.What can we learn about John Jackson from the report?C
A.He should call 802-247-9999for the information about his delayed baggage.
B.He will get back his delayed baggage in less than five days.
C.He must have filed his Delayed Baggage already.
D.He may not know anything about his delayed baggage during the first five days.
35.The purpose of the passage isA.
A.to instruct the customers how to get back their delayed baggage
B.to provide information about the location of the delayed baggage
C.to inform the customers of the time when the delayed baggage can be found
D.to tell the customers the news that their delayed baggage was delayed.

分析 本文屬于說明文閱讀,作者通過這篇文章主要向我們描述了行李解決中心指導客戶如何拿回自己延誤的行李的一份報告.

解答 32.B.推理判斷題.根據(jù)文章We regret that your baggage was not available to claim after your recent flight.Everything possible will be done to locate your property and return it to you promptly可知這份報告最有可能來自行李解決中心;故選B.
33.D.細節(jié)理解題.根據(jù)文章Our Baggage Resolution staff will make every effort to call you once a day to keep you updated on our progress可知通知客戶的過程中,中心的工作人員將電話客戶手機上一天一次;故選D.
34.C.細節(jié)理解題,根據(jù)文章Name:JOHN JACKSON                   Contact Number:802-247-9999可知John Jackson已經(jīng)把行李延誤了;故選C.
35.A.推理判斷題.根據(jù)文章We regret that your baggage was not available to claim after your recent flight.Everything possible will be done to locate your property and return it to you promptly可知這篇文章的目的是指導客戶如何拿回自己延誤的行李;故選A.

點評 考察學生的細節(jié)理解和推理判斷能力,做細節(jié)理解題時一定要找到文章中的原句,和題干進行比較,再做出正確的選擇.在做推理判斷題不要以個人的主觀想象代替文章的事實,要根據(jù)文章事實進行合乎邏輯的推理判斷

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