Question

【題目】Dear Mr. Plant,

I am an enthusiastic camper and longtime X-Ports customer, but after being offended（冒犯）for the third time at your Sierra Vista location, I am writing to complain about your impolite employees.

Several months ago ,I bought a tent that leaked（漏）the first time I used it and wanted it replaced . When I took it back, your employees accused me of tearing it myself. I left not only withm1, torn tent, but no refund(退款) and no satisfaction.

A couple of weeks ago , I bought a sleeping bag that was supposed to sleep two people comfort-ably. It didn't. Your employees refused to give me my money back even though I had the receipt. I was asked to leave the store, again with no satisfaction.

To my misfortune, my latest purchase(購買), of a piece of camping equipment at your store proyed to be another disappointment. The propane (丙烷) camp stove I bought didn't work properly. When I returned to exchange it, the rude clerk refused to help me because I did not have my sales receipt. It was an even exchange! He said that I was a problem and even asked if I had seen what products I-could purchase at one of your competitor's stores at comparable prices. Was he accusing me of something? Why would I have brought a receipt for an even exchange? Why would I know the price at other stores?

Furthermore, the clerk called security and forced me to leave your store-without my camp stove! How can I go camping now? The tent leaks, thesleeping bag is just wrong, and I don't have a stove to keep warm ! Who is going to refund my money for my stove? Who is going to help me get over the abuse I suffered in your store?

You, as the area manager must clear these matters up for me immediately! I am sending copies of this letter to your main office and the Sierra Vista Store.

Sincerely ,

Ima Kumpanee

【1】What was Ima' s proposed solution for the problem with the tent?

A. To have it replaced.

B. To have it repaired.

C. To get a refund for it.

D. To get their apology.

【2】 The clerk didn' t want to exchange the stove for Ima because_____.

A. the clerk was offended

B. Ima destroyed it herself

C. Ima didn' t have the receipt

D. the clerk had given Ima the refund

【3】 What was Ima' s attitude towards the purchase?

A. Doubtful. B. Surprised.

C. Dissatisfied. D. Uninterested

【4】The letter is organized in order of ______.

A. complexity B. importance

C. space D. time

【5】The letter was written to______.

A. apply for a job in the store

B. complain about poor service

C. introduce some camping equipment

D. provide someone with information

Answer 1

【答案】

【1】A

【2】C

【3】C

【4】D

【5】B

【解析】

試題分析：本文是一封顧客寫給區(qū)域經(jīng)理的投訴信。Ima作為一名野營愛好者，在 Sierra Vista location三次購買野營用品，均遇到了質(zhì)量問題，而店員的態(tài)度也非常不好，沒能解決他的問題，所以他寫信給區(qū)域經(jīng)理請求解決。

【1】細(xì)節(jié)理解題。根據(jù)第二段第一句Several months ago ,I bought a tent that leaked（漏）the first time I used it and wanted it replaced .可知Ima想要更換一個(gè)新的帳篷， 故選A。

【2】細(xì)節(jié)理解題。根據(jù)第四段第三句When I returned to exchange it, the rude clerk refused to help me because I did not have my sales receipt.可知店員因?yàn)镮ma沒有發(fā)票而拒絕更換商品，故選C。

【3】細(xì)節(jié)理解題。 根據(jù)第二段最后一句I left not only withm1, torn tent, but no refund(退款) and no satisfaction. 和第三段最后一句 I was asked to leave the store, again with no satisfaction.可知Ima對購物非常不滿意，故選C。

【4】細(xì)節(jié)理解題。 根據(jù)文中這些詞組Several months ago， A couple of weeks ago，my latest purchase(購買),可知本文是按照時(shí)間順序來寫的，故選D。

【5】細(xì)節(jié)理解題。根據(jù)第一段最后一句I am writing to complain about your impolite employees.可知這封信的寫作目的主要是投訴，故選B。