Question

6．假設你是李華，兩周前你從網上訂購了一套英語書蟲系列讀物（Bookworm Series），昨天才收到貨，且包裝破損、數量不足．請就此向網點客服寫郵件投訴．要點如下：
1．介紹購物情況；
2．反映存在問題；
3．提出解決方案．
注意：
1．詞數100左右；
2．可以適當增加細節(jié)，以使行文連貫；3．開頭語已為你寫好，不計入總次數．
To whom it may concern，
I'm one of your customers．I ordered a set of Bookworm Series on your website two weeks ago，but I didn't receive them until yesterday．（介紹購物情況）
And much to my disappointment，the books were so poorly packed up that the cover of one book was torn．【高分句型】To make matters worse，it is not a complete set，as I found one book missing．【高分句型】（反映存在問題）
It's bad to have received such poor service，and I believe I have every right to ask you to deal with this problem．I hope that you either return my money or deliver a new set of books to me．Besides，I'd like to be informed of the process of your dealing with my complaint．（提出解決方案）
Looking forward to your reply．
Li Hua．

Answer 1

分析 本文是一篇提綱作文．根據所提供的材料信息，向網店客服寫一封電子郵件．投訴兩周前詞網上訂購的一套英語書蟲系列讀物到貨時包裝破損，數量不足的問題．寫作時人稱以第一人稱和第三人稱為主，時態(tài)以一般現(xiàn)在時為主．寫作要點：1．介紹購物情況； 2．反映存在問題； 3．提出解決方案．重要短語：order sth （訂購某物），a set of…（一套），on your website （在網上），much to one's disappointment（使某人失望是），be packed up （打包），be torn（被撕壞），to make matters worse（使事情更糟的是），have every right to （有權做某事），deal with （處理），be informed of（被通知，被告知某事），the process of （…的過程），look forward to（期望…）．
【高分句型】
1．And much to my disappointment，the books were so poorly packed up that the cover of one book was torn．短語"much to my disappointment"意為"使某人失望的是"結構為"much to one's+名詞/to one's great+名詞"，使某人的…是，如：much to one's surprise/joy等．句中有"so+形容詞+that+從句"，意為"如此…以致于…"，引導結構狀語從句．
2．To make matters worse，it is not a complete set，as I found one book missing．句中由as引導的時間狀語從句，"當…的時候"．"To make matters worse，使事情更糟的是"，在句中作獨立成分．

解答 To whom it may concern，
　　I'm one of your customers．I ordered a set of Bookworm Series on your website two weeks ago，but I didn't receive them until yesterday．（介紹購物情況）
And much to my disappointment，the books were so poorly packed up that the cover of one book was torn．【高分句型】To make matters worse，it is not a complete set，as I found one book missing．【高分句型】（反映存在問題）
      It's bad to have received such poor service，and I believe I have every right to ask you to deal with this problem．I hope that you either return my money or deliver a new set of books to me．Besides，I'd like to be informed of the process of your dealing with my complaint．（提出解決方案）
      Looking forward to your reply． 
                                                                                                                                                                                          Yours sincerely，
                                                                                                                                                                                                  Li Hua

點評 英語寫作是一項主觀性較強的測試題．它不僅考查學生的寫作基礎而且還考查學生在寫作過程中綜合運用語言的能力．在撰寫時要注意主謂語一致，時態(tài)呼應，用詞貼切等．要提高英語寫作水平，需要兩方面的訓練：一是語言基礎方面的訓練，要有扎實的造句、翻譯等基本功，即用詞法、句法等知識造出正確無誤的句子；二是寫作知識和能力 方面的訓練以掌握寫作方面的基本方法和技巧．