【題目】 Crosscountry aims to provide the most punctual service possible. However, when delays do occur, we will provide you compensation in line with our Passenger Charter and National Rail Conditions of Travel.

If your train has been delayed by 30 minutes or more to the destination printed on your ticket, you will be entitled to compensation. You can rest assured that your journey is covered whatever happens.

How much refund am I entitled to?

The amount of compensation that you may be entitled to depends on the length of time your journey was delayed by:

Delays of 30-59 minutes

50% of the cost of your single ticket or 50% of the cost of either portion of your return ticket.

Delays of 60 minutes or more

100% of the cost of your single ticket or 100% of the cost of either portion of your return ticket

Delays of two hours or more for return tickets

If either or both the outward or return legs of your journey are delayed by more than two hours and you have a return ticket, you will be entitled to receive up to 100% of the cost of the return ticket

How will I be paid?

Compensation will be paid in National Rail Travel Vouchers (i RB or, at your request, In money(for example by cheque or BACS). Rail Travel vouchers can be used as payment or part payment towards any National Rail ticket, including season tickets.

How do I make a claim under Delay Repay?

Please complete the form below within 28 days of the date of the delay. Areadable scanned copy of your ticket is required to make a claim.

Our customer service team will respond as soon as possible and aim to reply within 10 working days. Should you have any difficulties completing the form, please call us on 03447369123.

Alternatively, you can download our Delay Repay claim form and post to us at the address on the form.

【1】John bought a single ticket from London to Glasgow, which cost him f20.60. Unfortunately, the journey was delayed by 40 minutes. How much refund can he receive?

A.None

B.E10.30

C.E20.60.

D.41.20

【2】With no special request, the compensation will be paid ________.

A.by bank transfer

B.by cheque or in cash

C.in National Rail ticket

D.in National Rail Travel Vouchers

【3】To make a claim for refund, one must _________.

A.get his train ticket clearly scanned

B.download the claim form and mail it

C.call the service hotline to get the form

D.complete the form within 10 days after the delay

【答案】

【1】B

【2】D

【3】A

【解析】

這是一篇廣告布告類閱讀。文章主要講了越野的目標(biāo)是提供最準(zhǔn)時的服務(wù)。然而，當(dāng)延誤發(fā)生時，將根據(jù)客運包機和國家鐵路旅行條件向您提供賠償。

【1】細節(jié)理解題。根據(jù)Delays of 30-59 minutes部分50% of the cost of your single ticket or 50% of the cost of either portion of your return ticket（單程票價的50%或來回票價的50%）可知，約翰買了一張從倫敦到格拉斯哥的單程票，花了他20.60法郎。不幸的是，旅程延誤了40分鐘。他能收到的退款是：20.6元的一半為10.3元。故選B。

【2】細節(jié)理解題。根據(jù)How will I be paid?小標(biāo)題下的第一句Compensation will be paid in National Rail Travel Vouchers (RB or, at your request, In money(for example by cheque or BACS).可知National Rail Travel Vouchers會支付賠償金。故選D。

【3】細節(jié)理解題。根據(jù)倒數(shù)第三段A readable scanned copy of your ticket is required to make a claim.可知不可缺少的部分是掃描火車票。故選A。

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