【題目】假設(shè)你是李華，你于 2 月 25 日在購(gòu)書網(wǎng)站 www.lovereading.com 上購(gòu)買了 The Call of the Wild一書。收到后發(fā)現(xiàn)一些問題，請(qǐng)就此事給 lovereading.com 寫一封信投訴，要點(diǎn)如下：

1.寫信目的； 2.存在問題； 3.要求建議。

注意:1. 詞數(shù) 100 左右；

2.可適當(dāng)增加細(xì)節(jié)，以使行文連貫。

Dear Sir/Madam,

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours,

Li Hua

【答案】Dear Sir/Madam,

I am Li Hua, a frequent customer of your website. I feel terrible to trouble you but I have to make a complaint about my terrible shopping experience on www.lovereading.com, which used to be my most reliable online bookstore.

On February 25th, I ordered the novel The Call of the Wild on your website. Unexpectedly, it was one week later that the book was delivered. What's worse, when I opened the parcel, I was disappointed to discover the front cover was damaged. The last straw was that several pages of the newly published book were missing You can never imagine how annoyed I was at that moment.

I strongly recommend that you should either offer me a replacement or give me a full refund. Above all, good service leads to booming business. I believe you will take my complaint seriously and I am looking forward to your early response.

Yours,

Li Hua

【解析】

本篇書面表達(dá)屬于應(yīng)用文，要求考生寫一投訴信，就自己在購(gòu)書網(wǎng)站上購(gòu)買的The Call of the Wild一書出現(xiàn)的問題進(jìn)行投訴并提出建議。

第一步：審題

體裁：應(yīng)用文

時(shí)態(tài)：根據(jù)提示，時(shí)態(tài)應(yīng)為一般過(guò)去時(shí)和一般現(xiàn)在時(shí)。

結(jié)構(gòu)：三段式結(jié)構(gòu)。第一段描述寫信目的；第二段描述存在的問題；第三段講述解決方案的要求和建議。

要求：1.寫信目的（make a complaint）

2.描述問題

1）發(fā)貨時(shí)間晚（one week later）

2）封面損壞（the front cover was damaged）

3) 頁(yè)碼缺失。（pages missing）

3.解決方案的要求和建議：退換書籍或全額退款（offer me a replacement or give me a full refund）

第二步:列提綱 （重點(diǎn)詞組）

feel terrible to do; make a complaint about; used to be; it was+強(qiáng)調(diào)部分+that+其他內(nèi)容; what’s worse; be disappointed to do; either…or; above all; take sth. seriously; look forward to

第三步：連詞成句

1. I feel terrible to trouble you but I have to make a complaint about my terrible shopping experience on www.lovereading.com, which used to be my most reliable online bookstore.

2. Unexpectedly, it was one week later that the book was delivered.

3. What's worse, when I opened the parcel, I was disappointed to discover the front cover was damaged.

4. I strongly recommend that you should either offer me a replacement or give me a full refund.

5. Above all, good service leads to booming business.

6. I believe you will take my complaint seriously and I am looking forward to your early response.

根據(jù)提示及關(guān)鍵詞（組）進(jìn)行遣詞造句，注意主謂一致和時(shí)態(tài)問題。

第四步：連句成篇（銜接詞）

1.表并列補(bǔ)充關(guān)系：what’s worse; besides; moreover; furthermore

2.表并列選擇關(guān)系：either… or

連句成文，注意使用恰當(dāng)?shù)倪B詞進(jìn)行句子之間的銜接與過(guò)渡，書寫一定要規(guī)范清晰，

第五步：潤(rùn)色修改

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